Residence Attendant

CCa

Catholic Charities of Los Angeles, Inc. is one of the largest human services providers in California. The Agency operates a variety of programs to serve the poor and strives to find permanent solutions to crisis situations by offering clients the tools and resources needed to achieve greater self-reliance and stability in their lives.

A Resident Attendant provides first line of staff presence in residential shelter, implements rules and policies governing shelter operations and assists residents with problems and questions. Answers phones and monitors front door. Ensures shelter residents comply with rules. Observes and records significant activities. Provides general information and direction to the public. Oversees volunteer activities. Completes cleaning assignments. Prepares meals for residents.

Responsibilities:

• Ensures shelter residents comply with rules.
• Answers phones and watches front door.
• Observes and records significant activities.
• Provides general information and direction to the public.
• Assists residents with problems and questions.
• Oversees volunteer activities.
• Cleaning assignments such as sweeping, trash removal, and cleaning (kitchen, bathrooms, and resident rooms) in shelter.
• Prepares meals for residents.
• Displays sensitivity to the client population’s cultural and socioeconomic characteristics.
• Performs related duties as required.

Qualifications:

• Completion of high school or the equivalent.
• Six to twelve months of related experience working with the homeless.
• Communicate effectively in written and oral form.
• Develop and maintain effective working relationships.
• Discern behavior needs and problems.
• Use independent judgment and initiative.
• Display sensitivity, tact, and responsiveness in various situations and needs.
• Handle public contact and relations effectively.
• Plan short‐range activities.