Supervisor, Healthcare Services Operations Support

JOB DESCRIPTION Job SummaryLeads and supervises a team supporting non-clinical healthcare services activities for care management, care review, utilization management, transitions of care, behavioral health, long-term services and supports (LTSS), and/or other program specific service support - ensuring members reach desired outcomes through integrated delivery of care across the continuum. Contributes to overarching strategy to provide quality and cost-effective member care. 

Essential Job Duties 
• Supervises healthcare services operations support team members within Molina's clinical/healthcare services function, which may include care review, care management, and/or correspondence processing, etc. 
• Researches and analyzes the workflow of the department, and offers suggestions for improvement and/or changes to leadership; assists with the implementation of changes. 
• Conducts employee and team productivity/quality assurance checks and documents results for accuracy and time compliance. 
• Provides regular verbal and written feedback to staff regarding performance and opportunities for improvement. 
• Assists in the development and implementation of internal desktop processes and procedures. 
• Establishes and maintains positive and effective work relationships with coworkers, clients, members, providers, and customers. 

Required Qualifications• At least 5 years of operations or administrative experience in health care, preferably within a managed care setting, or equivalent combination of relevant education and experience. 
• Strong analytic and problem-solving abilities.                 
• Strong organizational and time-management skills. 
• Ability to multi-task and meet project deadlines. 
• Attention to detail. 
• Ability to build relationships and collaborate cross-functionally. 
• Excellent verbal and written communication skills. 
• Microsoft Office suite/applicable software program(s) proficiency.  

Preferred Qualifications 
• Supervisory/leadership experience. 

To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board. 

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V