HR Advisor - Support Services United States

Work Structure & Details 

• Format: Hybrid 

• Schedule: 3 days in office per week 

• Location: Playa Vista, CA 

Key Responsibilities 

Employee Relations and Leader Support

• Be the friendly, trusted go-to person for team members when they have questions about policies, processes, or workplace concerns.
• Coach and empower our leaders to communicate clearly, document effectively, and lead with empathy and consistency.
• Support fact-finding and workplace investigations with fairness and objectivity, ensuring sensitive matters are handled discreetly and escalated appropriately.
• Partner with leaders on performance management, focusing on constructive feedback, meaningful goal-setting, and continuous growth.

Team Member Lifecycle

• Collaborate with Talent Acquisition and hiring managers to ensure seamless onboarding readiness, welcoming new team members so they feel set up for success from day one.
• Manage employment changes, internal transfers, and offboarding smoothly, keeping systems up to date with care and accuracy.
• Tap into team member feedback and support local engagement activities to make sure our workplace culture keeps getting Ever Better.

HR Operations, Benefits, and Leave

• Maintain accurate, up-to-date HRIS records and confidential personnel files with meticulous attention to detail.
• Partner with Payroll on timekeeping, updates, and corrections to ensure our team members are paid accurately and on time.
• Help team members navigate their benefits enrollment and guide them toward the right resources when life events happen.
• Coordinate leave and accommodation requests with compassion, protecting privacy while keeping required tracking on track.
• Prepare clear, reliable reports on workforce changes and HR metrics, checking your work before sharing.

Compliance and Continuous Improvement 

• Support local compliance and internal policies across your assigned locations, keeping our practices updated and ethical.
• Assist with employment eligibility verifications, audits, and required training programs.
• Spot process bottlenecks or friction points and proactively suggest fresh ideas to improve our workflows, templates, and resources.

• Partner with broader HR specialist teams to roll out people initiatives and flag potential risks early.

   

Qualifications and Experience 

Required:

• 5+ years of hands-on HR generalist or advisory experience, with a strong track record supporting employee relations, HR administration, and the end-to-end team member lifecycle.
• Exceptional communication skills—you know how to connect with people at all levels authentically, build trust quickly, and handle sensitive conversations with grace and discretion).
• Proven experience coaching retail, multi-site, or fast-paced operational leaders through performance management, investigations, and everyday people processes.
• Highly organized with a natural knack for juggling multiple priorities, strict deadlines, and high-volume operations without missing a beat.
• Solid working knowledge of employment laws, compliance standards, and HR information systems (HRIS).

Preferred:

• Experience supporting dynamic retail, hospitality, or fast-growing multi-site workforces.

   

PHYSICAL REQUIREMENTS

• Ability to stand, walk, lift, carry, push or pull up to 50lbs

Who are we? 
Cotton On’s purpose is to make a positive difference in people’s lives. Born in Australia, Cotton On is a global fashion and lifestyle retailer with eight brands across 22 countries and 1,500 stores. Powered by 20,000 team members, who together with our customers, are making a positive impact through one life-changing Foundation. Taking their Aussie lifestyle to the world and delivering Good along the way, Cotton On brands offer youthful fashion and lifestyle products across women's, men’s, kids, body, accessories and stationery.

We are proud of our diverse global workforce of 20,000 team members from countless nationalities, and we strongly welcome and encourage individuals of all backgrounds to apply with us. 
We are focused on bringing more voices, experiences and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers.

If you have any individual needs in order to fully participate in the recruitment process, please contact us at hrusa@cottonon.com.au so we may support you in completing the job application process.

In addition, Cotton On Group will consider qualified applicants, including those with criminal histories, in a manner consistent with local “Fair Chance” ordinances.

CA: This is a full-time salary role with an annual wage range of $100,000-$130,000/ salary