Patient Service Representative I - Minimally Invasive Urology

Align yourself with an organization that has a reputation for excellence! Cedars-Sinai received the National Research Corporation’s Consumer Choice Award 19 times for providing the highest-quality medical care in Los Angeles. We also were awarded the Advisory Board Company’s Workplace of the Year, 3 years in a row. This recognizes hospitals and health systems nationwide that have outstanding levels of employee engagement. We offer an outstanding benefit package and competitive compensation. Come find out why Cedars-Sinai was Voted #1 in California by U.S. News Best Hospitals!

Why work here? Beyond an outstanding benefit package and competitive salaries, we take pride in hiring the best, most committed employees. Our staff reflects the culturally and ethnically diverse community we serve. They are proof of our dedication to creating a multifaceted, inclusive environment that fuels innovation and the gold standard of patient care we strive for.
 

The Patient Service Representative I plays a vital role in facilitating patient care. This role primarily involves answering telephones, taking accurate messages, scheduling patient appointments, and managing patient referrals. The Patient Service Representative I demonstrates professionalism and productivity while maintaining a positive interaction with our patients.

Responsibilities: 

• Assists in patient check-in and check-out procedures, ensuring all necessary forms are completed and signed.
• Collects copayments and verifies insurance eligibility with an understanding of basic healthcare insurance benefits.
• Updates patient demographic and insurance information in the CS-Link system accurately and timely.
• Schedules and coordinates patient appointments under supervision. Maintains knowledge & understanding of scheduling protocols, guidelines & standard procedures. Ensures Patients are scheduled correctly by utilizing the appropriate visit types within CS-Link. Accommodates all scheduling requests, with an emphasis on customer service.
• Assists in managing physician/provider schedules, handling patient/provider correspondence as directed.
• Provides general administrative support, including answering phones, routing calls, and managing medical records.
• Coordinates and manages patient referrals and authorizations, ensuring that patient interactions align with healthcare regulatory standards and Cedars-Sinai Medical Center's best practices.
• Participates in departmental huddles and staff meetings.
• Contributes to maintaining a clean and safe environment in the reception and waiting areas.
• Responsible for following CSMC and HIPAA confidentiality guidelines while performing all duties.

Qualifications

Required Qualifications

• High School Diploma or GED.
• No license or certification required.

Preferred Qualifications

• Associate Degree or College Diploma.
• 6 months of experience working with insurance companies and obtaining authorizations.