POSITION OVERVIEW

The Senior Application Administrator is a vital technical and governance role responsible for the expert-level configuration, maintenance, lifecycle management, and security compliance of complex enterprise software systems. Serving as the primary technical bridge between sophisticated core platforms and end-user operational success, you will ensure rigorous performance standards, high availability, and strict regulatory adherence within a highly regulated financial services environment.

POSITION RESPONSIBILITIES

User Support & Incident Management: Provide comprehensive technical and application-related user support for bank personnel. Take ownership of assigned technical support tickets, log incidents, provide timely solutions, and perform deep-dive root-cause analysis.
Coordinate problem isolation, resolution, and escalation across system administrators, network personnel, and external software vendors to ensure high customer satisfaction.
System Maintenance: Proactively monitor enterprise application performance, manage critical vendor patches, and execute configuration updates to guarantee optimal system stability and uptime.
Deployment & Project Governance: Plan and support end-to-end application deployments, major version upgrades, and integration projects. Define clear project scopes, establish milestones, and enforce deadlines through effective technical governance.
User Acceptance Testing & Implementation: Lead User Acceptance Testing (UAT) for new software releases and system implementations, ensuring seamless operational transitions and minimal disruption for business units.
Performance Tuning & Optimization: Identify system bottlenecks, execute database and application performance tuning, and implement workflow efficiency improvements to elevate user experience and system throughput.
Documentation & Knowledge Management: Develop and maintain a comprehensive internal knowledge base, detailing system architecture diagrams, database schemata, troubleshooting protocols, and core operational process documentation.
Core & Specialized System Support: Provide expert administration for core processing systems, loan origination systems, reporting databases, and enterprise platforms, tracking system modifications through structured work orders and enhancement logs.

SKILLS / QUALIFICATIONS

Communication & Interpersonal Skills: Exceptional verbal, written, and interpersonal communication skills; capable of interacting effectively with all levels of employees and executive management, conducting technical training, and authoring precise operational reports and procedures.
Technical Infrastructure & OS Administration: Advanced knowledge of Windows OS and Windows Server administration, enterprise architecture, directory structures, and file system management.
Application & Database Support: Proven experience with enterprise application support, database querying (SQL), reporting tools (e.g., SAP BusinessObjects or equivalent), and application monitoring/performance tuning utilities.
Governance & Change Control: Thorough understanding of IT governance, change management protocols, and SOX compliance standards for financial applications.
Problem Solving & Independence: Exceptional aptitude for analyzing complex, non-standardized problems involving multiple technical variables; ability to execute duties with minimal direct supervision.
Language Proficiency: Proficiency in both English and Korean is preferred.

EDUCATION / EXPERIENCE

Relevant professional experience or a Bachelor’s degree in Computer Science, Information Technology, or a related field from an accredited university is preferred.

Experience: Minimum 7 years of progressively responsible professional experience in IT infrastructure, enterprise software administration, and application support, with direct experience working within banking or financial services institutions required.
FIS Banking System: Experience with FIS banking system is a plus.

We offer a competitive total rewards package, including but not limited to Medical, Dental, Vision, and Life Insurance, 401k retirement savings plan, and paid federal holidays, for this full-time position within the annual salary range of $85,000 - $130,000. Annual pay ranges are determined based on qualifications, level, and location. Exact compensation may vary based on your skills and experience.

Must be authorized to work in the US.

We are an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, gender expression, genetic information, or military or Veteran status, or any other characteristic protected by law.

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