Supervisor, Care Coordination

Program: Youth Center 

Reports to: Senior Program Manager

Status: 100% Full Time, Exempt 

Probation: 180 Days 

Benefits: Medical, Dental, Vision; also including Life Insurance, Long-Term Disability, Employee Assistance Program, and a 403(b) Retirement Plan

CENTER’S MISSION: Building a world where LGBT people thrive as healthy, equal, and complete members of society.

DEPARTMENT SUMMARY:  The Youth Center serves youth up to the age of 24 who are currently at-risk of or experiencing homelessness. The Youth Center offers services in an LGBTQ+ safe and affirming environment and serves as an entry point to assist youth making the transition from homelessness to housing. Our services include meals, clothing, support groups, a charter high school, GED and college prep program, employment preparation, training and placement program, case management, counseling, a crisis shelter and a transitional living program (TLP). Our community-based programs include services for youth at home, in school, or in systems of care.

JOB SUMMARY: The Supervisor, Care Coordination will oversee case management and related supports in our Youth Center, Interim Housing and Permanent Supportive Housing Programs, including  supervision and implementation of client care model,  development of individualized development plans, and contract compliance. This position also provides direct supervision to LGBTQ+ youth across Youth Services programs utilizing approaches that validate and affirm LGBTQ+ identities.  

DUTIES AND RESPONSIBILITIES

Program Oversight & Operations

•    Supervise the case management team and all related supportive service activities 

•    Oversee all program operations, ensuring alignment with policies and procedures

•    Maintain systems for operational efficiency, including supply management, space upkeep, and vehicle coordination

•    Ensure youth and family interventions follow a strengths-based, LGBTQ+ affirming, progressive engagement model to promote well-being and housing stability

Staff Supervision & Development

•    Recruit, train, supervise, schedule, and coordinate case management staff

•    Ensure staff understand and follow all departmental policies and procedures

•    Establish and maintain a supervisory structure with regular team meetings, one-on-one check-ins, training, performance documentation, and personnel file management

Service Delivery & Client Support

•    Supervise staff providing case management, supportive services, family programming, referrals, and housing resource connections

•    Ensure services are coordinated and client-centered across all aspects of programming

•    Conduct outreach and engagement at community-based organizations

Collaboration & Partnerships

•    Coordinate with DCFS, DMH, Probation, LAHSA, DHSH and other county agencies to support eligible youth

•    Build and maintain relationships with LGBTQ+, youth, homeless serving, and child welfare organizations to strengthen support networks

•    Collaborate with other Youth Services program supervisors and staff to develop integrated programming

Administration & Reporting

•    Prepare monthly, quarterly, and annual reports for funders and leadership

•    Track and ensure achievement of program deliverables

•    Facilitate and participate in staff and planning meetings

General Responsibilities

•    Lead procurement and distribution of harm reduction materials and provide education on safe use

•    Perform other duties as assigned

JOB QUALIFICATIONS AND EXPERIENCE:

•    Knowledge of or experience working with the LGBTQ+ community and familiarity with issues of particular relevance to LGBTQ+ people

•    A passion for the Center’s work and its mission to make the world a better place for LGBTQ+ people

•    A minimum of 6 years’ experience in social services, preferably working with youth experiencing homelessness

•    Understanding of the issues affecting LGBTQ+ children, youth, and families in systems of care and best practices for serving them 

•    Minimum 3 years of direct supervisory experience in social services or related field

•    Bachelor’s degree or equivalent work experience and training in child development, social work or related field master’s preferred

•    Bilingual English/Spanish preferred

•    Flexibility to work evenings and weekends and must be available for on call and crisis situations

•    Ability to demonstrate active listening skills, family and group processing experience, and form effective relationships with youth, families, and caregivers

•    Strong communication, organizational, and interpersonal skills with a high level of attention to detail

•    Proficiency with Word, Excel, MS Teams, Outlook, and other software systems

•    Valid California Driver License, access to reliable transportation, and ability to obtain insurance 

•    Current CPR Certificate

Demonstrated leadership skills with the ability to coordinate and/or oversee the successful completion of projects

•    Ability to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications

•    Demonstrated ability to work effectively with people of diverse races, ethnicities, nationalities, sexual orientations, gender identities, gender expression, socio-economic backgrounds, religions, ages, English-speaking abilities, immigration statuses, and physical abilities in a multicultural environment.

The Los Angeles LGBT Center is an Equal Opportunity Employer and is committed to fostering diversity within its staff. Applications are encouraged from all persons regardless of their race, color, ancestry, religious creed, national origin, sex, sexual orientation, gender identity, gender expression, medical/physical/mental condition, pregnancy/childbirth and related medical condition, age, marital status, or veteran status.