Housekeeping - Turndown Attendant

Job Description

Turndown Attendant – Housekeeping Department

Position Summary

The Turndown Attendant is responsible for providing exceptional evening turndown service by preparing guest rooms, suites, and bungalows for the evening in accordance with the hotel's luxury service standards. This position ensures that accommodations are clean, comfortable, and welcoming while delivering personalized service with professionalism, discretion, and respect for guest privacy.

Essential Duties and Responsibilities

• Provide evening turndown service in assigned guest rooms, suites, and bungalows in accordance with established hotel standards.
• Prepare beds for the evening, including proper turndown presentation and preparation of rollaway beds.
• Refresh or replace bed linens, bathroom linens, and towels as needed.
• Replenish guest amenities, bottled water, coffee, and other designated supplies.
• Refresh bathrooms and guest room areas as necessary to maintain established cleanliness and presentation standards.
• Adjust room lighting and curtains and place designated turndown amenities according to hotel procedures and guest preferences.
• Fulfill special guest requests involving linens, pillows, bedding preferences, and room preparations for special occasions.
• Respond to guest requests for full housekeeping service during evening hours, coordinating with the Housekeeping Supervisor as necessary to ensure the requested service is completed in accordance with hotel standards and operational procedures.
• Communicate guest requests, special arrangements, and room concerns promptly to the appropriate departments.
• Inspect assigned rooms before completing service to ensure established cleanliness and presentation standards are met.
• Report maintenance concerns, damaged items, missing amenities, and unusual room conditions to the Housekeeping Supervisor.
• Maintain an organized housekeeping cart and ensure supplies are properly stocked.
• Follow established room-access policies and Do Not Disturb (DND) procedures.
• Report all DND rooms to the Housekeeping Supervisor in accordance with established hotel procedures.
• Follow established lost-and-found procedures and handle guest belongings with care and discretion.
• Maintain guest confidentiality and professional conduct at all times.
• Follow hotel policies, established operating procedures, and applicable safety requirements.
• Perform other duties consistent with the position as assigned by management, in accordance with hotel policies.

Qualifications

• Previous housekeeping or hotel experience preferred.
• Luxury hotel experience is an advantage.
• Strong attention to detail and organizational skills.
• Professional guest service and communication skills.
• Ability to work independently and as part of a team.
• Ability to maintain confidentiality, discretion, and professional conduct.
• Maintains reliable attendance and punctuality in accordance with established attendance and scheduling requirements.
• Availability to work a flexible schedule, including weekends and holidays, based on operational requirements.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to bend, reach, push, pull, and perform repetitive movements associated with housekeeping duties.
• Ability to handle housekeeping equipment and supplies required to perform assigned duties.
• Ability to perform the essential functions of the position.