PLAYA VISTA BOULDERING GYM SPECIALIST

Job DetailsJob Location: SENDER ONE PLAYA VISTA - LOS ANGELES, CA 90094Position Type: Part TimeSalary Range: $19.00 - $20.00 HourlyJob Category: Customer Service/ExperienceOverview: A Bouldering Gym Specialist is someone who is enthusiastic, self-motivated, and proactive. Delivers outstanding customer experiences to everyone who walks through our doors. Responsibilities: Take initiative to help the team progress to our shared purpose - discover ourselves and connect with others; Greets customers and responds to guest inquiries via email, phone, or in-person in a timely, friendly and efficient manner; Facilitates in-person and online transactions, event bookings, memberships, and sales initiatives;  Executes tasks related to general upkeep and maintenance of the facility; Manage the inherent risks involved with climbing & training; Have a high level of product knowledge of gym offerings including day use, memberships, Programs, Yoga & Fitness, and gym events; Assist customers with Pro Shop products and questions about climbing gear;  Lead introduction adult and youth climbing courses in accordance with Sender One’s policies; Complete department & operations checklist(s) in a timely manner; Knowledge and utilization of the following systems: Paycom, Google Suites, Rock Gym Pro, and Basecamp. Ability to lift and carry a minimum of 50 lbs; PROFILE & EXPERIENCE:Profile: Passionate about climbing, working with kids, and instructing; Ability to harness imagination and find novel approaches to overcome challenges; Willingness to learn and grow from challenges, seeing tasks through to completion; Open to receiving and providing feedback, guidance, insight, assistance, and perspective in a professional manner; Work with a team, provide support to fellow team members, share ideas, and earn trust; Self-directed and has the drive to grow professionally. Industry Experience: Familiar with the fundamentals of climbing. Experience coaching and instructing preferred. Time Commitment: Must be fully available to work at least one weekend day per work week (Sun - Sat); Must be able to work a minimum of 16 hours or 2 shifts per work week (Sun - Sat); Must be able to attend the Mandatory All Staff Quarterly meeting.