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We are actively hiring for Will Call Customer Service Associate for our location in Torrance, CA.
Shift:  Monday - Friday  9am - 5:30pm
Essential Functions/Responsibilities:
- Assist HD, Sales, Team Leads and IRS team with Will Call and production complaints- Open a PT, and alert IRS team with QC issues at Will Call counter
- Coordinate with key production personnel and HD, Sales, Team Leads and IRS team to identify items that will not meet deadline for shipping or delivery
- Follow up with production items that are delayed/late
- Communicate in timely fashion information about late items to customer facing groups
- Order/Item identifiers and basics (ie JO Number, Item Number, Original due date)
- Actions taken to make sure items are fulfilled the soonest possible time (if applicable)
- Stop production if serious product defects are detected
- Participate in the development of product specifications
- Communicate and follow up with customer facing groups on information that production needs to fulfill orders
- Coordinate with key production personnel customer requests and communicate whether such requests can be granted
- Upgrades and downgrades with orders (e.g. changes in quantity, stock, TAT, shipping method)
- Provide feedback on identified issues/concerns that need to be addressed and when capable provide suggestions or be part of a team to address concerns and improve processes. This includes escalating concerns to leadership when deemed necessary
- Must be proactive with completing other duties as assigned
 Knowledge/Skills/Abilities:
- Quality Assurance & printing experience
- PrePress, Design knowledge
- Excellent analytical, problem solving and decision making skills
- Proficient Communicator (excellent verbal and written communication skills)
- Excellent prioritization and time management skills ï‚· Excellent computer skills (Excel, MS Office)
- Can navigate and use relevant functionalities in IMS while including downloading of reports
- Is customer-centric and has a positive / can-do attitude
- Standing/Walking (at least 50% of shift)
- Lifting/Pushing/Pulling up to 40lb.
- Sitting in front of computer (at least 50% of shift)
For further information on the digital room, please explore our website www.digitalroominc.com
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