Wine Service Captain

Department: Food and Beverage

Reporting directly to: Restaurant Manager

Job Responsibilities:

Present the wine offerings on our wine list and sell wines to our guests. Interact with guests in a friendly and professional manner, taking orders, making recommendations, and providing exceptional customer service.
Lead the team of servers, providing guidance, training, and performance feedback on wine knowledge.
Ensure that the wines are correctly stored and fully stocked in the service areas for each service and to let the Restaurant Manager know if anything is out of stock.
Discuss wine updates and wine changes with the team for every pre-shift.
Monitor and maintain cleanliness and organization of the wine service, including equipment, glassware, and storage spaces.
Stay up-to-date with industry trends, new vintages, and wine makers, incorporating them into the wine training program.
Ensure compliance with all local, state, and federal regulations regarding the sale and service of alcoholic beverages.
Address and resolve guest concerns and complaints promptly and in a satisfactory manner.
Train staff on responsible alcohol service, maintaining a safe and enjoyable environment for both customers and employees.
Collaborate with managers on staff scheduling, shift assignments, and handling staffing issues as they arise.
Adhere to the Hotel Standard Operating Procedures (as updated) 
Other tasks, as may be assigned.

Job Requirements:

4+ years’ experience in a fine dining related position.
First level sommelier certification or equivalent experience.
Must have full availability and the ability to work a flexible schedule to include nights, weekends, and holidays. 
Valid and active ServSafe Food Handler Certificate.
Adhere to the Forbes Travel Guide Standards, with specific emphasis on but not limited to: Arrival/Departure Service, Guest Services One and Two, Guest Service Request, Public Areas, Hotel Dining, Bar/Lounge Service, In-Room Dining, Pool/Beach Service (as updated).
Adhere to the Employee Handbook (as updated) 
Adhere to the Code of Conduct (as updated) and Confidentiality, Non-Solicitation & Intellectual Property Agreement (as updated)
Able to work unsupervised with focus and attention to detail. Assist colleagues as needed. 
Oral and written proficiency in English, strong communication and people skills.
Able to lift, carry, push, and/or pull 40-50 pounds.  Ability to kneel, reach overhead, climb, crouch, and bend downwards. 
Must be able to seize, grasp, turn and hold objects with hands.
Able to stand on feet for long periods of time and move in a prompt manner between various locations.

Note: This document, and policies contained herein, is not intended to be a contract for employment, and the employer reserves the right to make any necessary revisions at any time.

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Wine Captain