E-COMMERCE ASSOCIATE

Description

• Communicate and follow up with customers via our Customer Relationship Management platform (Gorgias), email, and phone.
• Locate and ship store products for online orders.
• Resolve shipping issues and discrepancies.
• Conduct cycle counts and update inventory on our Shopify account as needed.
• Organize fabric swatches program to provide customers with the appropriate samples.
• Eager to work on site and actively engage with customers and other team members.
• Must be able to provide support to additional departments (e.g. assisting during our quarterly inventory counts or with light administrative work).
• Assist customers with purchases at Showroom and Outlet store locations.
• Finalize transactions with Shopify POS devices.
• Must familiarize themselves with our entire inventory, including fabrics, colors, products, sizes.
• Maintain a clean and orderly environment in the store and at their work station.
• Handle in-store and online returns and exchanges per company policy.
• Serve as the primary point of contact for inbound client inquiries, professionally assisting callers and directing them to the appropriate Sales Associate. 
• Welcome and acknowledge all clients entering the Matteo X or Matteo showroom, ensuring a professional and positive customer experience. 
• Provide support to clients in the showroom, as well as through phone and email communication, as needed. 
• Assist with quote preparation, order entry, and ongoing order management to ensure accurate and timely processing.

WORK HOURS: 

• Monday to Friday from 9:30 AM to 6:00 PM
• Some Weekends Required

Requirements

• Excellent computer skills and phone etiquette
• Must be comfortable in a customer-facing environment
• Strong organizational skills and attention to detail
• Must be a team player and willing to wear multiple hats
• Prior related-industry experience strongly preferred
• Quick learner/Prior experience with the following software: ShipStation, Shopify, Gorgias
• Knowledge of Spanish a plus