HCM Service Consultant Total Absence Management

ADP is hiring a HCM Service Consultant Total Absence Management.

• Are you interested in joining a dynamic business supporting our largest clients?
• Are you ready to be part of a team offering advancement opportunities throughout your career journey?
• Are you a continuous learner who embraces award-winning training to help you achieve success and growth?

If so, this may be the opportunity for you.

In this role, you will serve as a trusted advisor and primary point of contact for a portfolio of large, complex clients. You will build strong relationships with key client stakeholders, develop a deep understanding of each client's business needs, and provide consultative support across ADP's Total Absence Management solutions.

This position is highly relationship-driven and focused on client retention, satisfaction, and long-term success. You will proactively partner with clients to address challenges, optimize processes, identify opportunities for improvement, and ensure they maximize the value of their investment in ADP solutions. Working closely with internal partners, you will advocate for your clients while helping them navigate complex leave management scenarios.

Success in this role requires exceptional account management skills, executive-level communication, strategic problem solving, and the ability to manage a portfolio of large national clients with competing priorities. Rather than a high-volume support environment, this position emphasizes consultative partnership, client engagement, and ownership of ongoing business relationships.

Ready to #MakeYourMark? Apply now!

To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos

WHAT YOU'LL DO: Responsibilities

What you can expect on a typical day:

• Manage Strategic Client Relationships. Serve as the primary contact and trusted advisor for a portfolio of large enterprise clients. Build strong partnerships with HR, Benefits, Payroll, and business leaders to understand organizational goals, anticipate needs, and drive client satisfaction. Conduct regular business reviews and maintain ongoing engagement to strengthen client relationships.
• Research, Troubleshoot, and Resolve. You will research, troubleshoot, and resolve ADP/client application issues in the areas of system setup, product functionality, product enhancements, and general client inquiries as well as analyze complex client requirements. You will take the initiative to seek answers, solutions, and positive outcomes in a timely manner for both the client and ADP.
• Drive Client Success. Leverage your expertise to help clients maximize the value of their ADP solutions. Identify opportunities for process improvements, share best practices, provide strategic recommendations, and partner with clients on achieving their business objectives.
• Educate and Influence. Act as a subject matter expert on ADP products and services. Guide clients through new features, enhancements, and solution capabilities. Gather client feedback and translate insights into recommendations that support continuous improvement and product evolution.
• Manage Client Portfolio Priorities. Balance multiple client relationships and initiatives simultaneously. Establish priorities, drive follow-through, and maintain accountability for delivering a high-quality client experience across your assigned portfolio.

TO SUCCEED IN THIS ROLE: Required Qualifications

• 3-5 years of prior client service experience, preferably in a technology-based environment.
• Prior account management, client relationship management, customer success, consulting, systems integration, or HCM experience.
• Proven experience managing complex client relationships and delivering consultative solutions.
• Strong communication, relationship-building, and problem-solving skills.
• Ability to manage multiple priorities while providing exceptional service to large enterprise clients.

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above, OR
• Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.