Location Manager - FT

Lead with Purpose. Inspire Your Team. Make a Difference.

Pearson Funeral Home in Louisville, Kentucky, part of the Heritage Family, is seeking a dedicated and people-focused Location Leader to lead daily operations, inspire a team, and ensure every family receives the compassionate, exceptional care they deserve. This is an opportunity for a hands-on leader who takes pride in building strong relationships, developing employees, and creating a culture rooted in service, integrity, and excellence while making a meaningful impact in the community.

Why Join Heritage Family?

Since 1943, Heritage Family has been a trusted name in personal, compassionate care. Our legacy is built on meaningful service, deep respect, and a commitment to honoring every life.

At Heritage Family, we offer more than a job — we offer purpose. Our team is united by shared values and a mission that matters:

• Honor Every Life with Compassion: We provide personalized, heartfelt services that celebrate each unique life, meeting families where they are with care and understanding.
• Lead with Innovation and Respect: We blend time-honored traditions with modern approaches to create thoughtful, meaningful experiences for the families we serve.
• Foster a Culture of Empathy: We care deeply — for our communities and for one another. You’ll join a team that supports and values every voice, empowering you to make a lasting difference.
• Support Your Well-Being: We believe caring for others starts with caring for our team. We offer a comprehensive benefits package that includes medical insurance with PPO plan options, dental and vision coverage, a Health Savings Account (HSA), a 401(k) retirement plan, voluntary short-term and long-term disability insurance, and additional benefits to support your health and financial well-being.
• Resources Beyond the Workplace: Through OneVillage, our employee support resource, team members have access to additional support and resources to help navigate life's challenges and promote overall well-being.

 A career in deathcare is both a calling and a responsibility. At Heritage Family, you’ll find a supportive environment where you can grow professionally while helping others in some of life’s most tender and meaningful moments.

Essential Duties and Responsibilities:

Leadership and Oversight of Funeral Home Operations: 

• Lead and oversee the daily operations of a funeral home location. · 
• Ensure operational standards are met or exceeded, delivering compassionate, personalized, and professional service to families.
• Manage and mentor all location staff, including funeral directors, apprentices, funeral assistants, and administrative personnel.
• Ensure compliance with company policies, industry standards, and applicable state/local regulations.
• Serve as the primary point of contact for Regional Leadership regarding operational updates, performance, facility needs, and staff support. 

 Staff Management, Training & Development

• Provide ongoing coaching, guidance, and performance reviews for all staff members at the location.
• Support new funeral directors or apprentices assigned to the location by offering hands-on training and development opportunities.
• Foster a culture of accountability, teamwork, empathy, and service excellence.
• Assist in interviewing, hiring, scheduling, and development planning for all location-based employees.

 Implementation of Operational & Strategic Initiatives 

• Execute corporate and regional initiatives consistently within the funeral home.
• Identify opportunities to improve quality, efficiency, workflow, and family experience.
• Maintain strong collaboration with regional and corporate teams to ensure alignment with organizational goals.
• Support change management efforts related to systems, processes, and service enhancements.

Mission, Vision & Community Engagement

• Serve as an ambassador of Heritage Family’s mission, ensuring compassionate and meaningful service for every family.
• Build and strengthen relationships in the community through engagement, events, and professional associations.
• Promote Heritage Family’s values and uphold its reputation for exceptional care.

 Financial and Operational Accountability

• Manage the financial performance of the assigned location, ensuring adherence to budgets and operational targets.
• Monitor labor costs, accounts receivable, merchandise sales, and service quality metrics.
• Implement financial controls and ensure accurate, timely documentation in operational systems.
• Support revenue growth initiatives, including pre-need referrals, service options, and memorialization offerings.  

 Scope of Responsibility:

• Manage the operations, staff, facilities, and performance of an assigned funeral home location.
• Execute assigned projects or initiatives at the direction of the Regional Director of Operations.

Skills and Qualifications

• State licensure as a Funeral Director is preferred. Bachelor’s degree in Business Management or a related field is preferred. 
• Minimum of 3-5 years of experience as a licensed Funeral Director with demonstrated leadership experience. 
• Strong leadership, coaching, and interpersonal skills.
• Ability to manage daily operations, prioritize competing needs, and problem-solve effectively.
• Excellent written and verbal communication skills.
• Financial acumen, including budgeting, cost control, and operational analysis.
• Deep commitment to serving families with compassion, professionalism, and empathy.
• Willingness and availability to work evenings and weekends and holidays.
• Must successfully pass a background check and possess a valid driver’s license with a clean driving record. Must maintain insurability under company vehicle use policies.

Key Competencies:  

• Leadership & Mentorship: Ability to guide, support, and inspire a team within a single location.
• Operational Management: Skilled in scheduling, service coordination, facility oversight, and workflow planning. 
• Community Presence: Builds strong connections within the local community. 
• Results-Oriented: Focused on service quality, operational standards, and financial outcomes. 

 Work Environment and Physical Requirements: 

• The Location Manager must be adaptable to changing priorities and environments, maintaining a professional demeanor at all times.
• Flexibility to work extended hours, including evenings and weekends to meet the needs of the community and the company. 
• Must be able to sit, stand, and walk intermittently, lift up to 50 pounds, and perform repetitive hand and foot actions. Adequate hearing and visual acuity are necessary for effective communication and decision-making.