Behavioral Health Technician

About Company:

We’re officially a Great Place To Work®! We’ve always believed that supporting our team is just as important as supporting our patients. Now, we’re proud to share that we’ve earned Great Place To Work® Certification - based entirely on feedback from our own employees.

Read more here: https://ow.ly/YQ1C50WuRH1

This certification reflects the culture we’ve worked hard to build - one rooted in trust, inclusion, and purpose-driven leadership.

At Bradford Health Services, we are committed to providing exceptional care to our patients while fostering a supportive and rewarding workplace for our employees. We believe that taking care of our team allows them to take better care of others, which is why we offer a comprehensive benefits package designed to support their well-being.

Our benefits include:

• Medical Coverage – Three new BCBSAL medical plans with better rates, improved co-pays, and enhanced prescription benefits.

• Expanded Coverage – Options for domestic partners and a wider network of in-network providers.

• Mental Health Support – Improved access to services and a new Employee Assistance Program (EAP) featuring digital wellness tools like Cognitive Behavioral Therapy (CBT) modules and wellness coaching.

• Voluntary Coverages – Pet insurance, home and auto insurance, family legal services, and more.

• Student Loan Repayment – Available for nurses and therapists.

• Retirement Benefits – 401(k) plan through Voya to help employees plan for the future.

• Generous PTO – A robust paid time off policy to support work-life balance.

• Voluntary Benefits for Part-Time Employees – Dental, vision, life, accident insurance, and telehealth options for those working 20 hours or more per week.

At Bradford Health Services, we don’t just invest in our patients—we invest in our people.

About the Role:

The Behavioral Health Technician plays a critical role in supporting individuals experiencing mental health challenges by providing direct care and assistance under the supervision of clinical staff. This position focuses on implementing treatment plans, conducting clinical assessments, and ensuring the safety and well-being of patients in various behavioral health settings. The technician is responsible for crisis intervention and management, helping to de-escalate situations and provide immediate support during episodes of emotional or behavioral distress. Additionally, the role involves maintaining accurate clinical documentation and assisting with discharge planning to ensure continuity of care. Ultimately, the Behavioral Health Technician contributes to improving patient outcomes by fostering a therapeutic environment and supporting the multidisciplinary team in delivering comprehensive mental health services.

Minimum Qualifications:

• High school diploma or equivalent required; Associate’s degree or higher in a related field preferred.
• Certification or training in behavioral health, crisis intervention, or related clinical areas.
• Experience working with individuals with mental health disorders, including SED, in a clinical or residential setting.
• Strong knowledge of clinical documentation standards and mental health care protocols.
• Ability to perform crisis management and intervention safely and effectively.

Preferred Qualifications:

• Bachelor’s degree in psychology, social work, nursing, or a related behavioral health field.
• Previous experience in a hospital, residential treatment center, or community mental health setting.
• Familiarity with electronic health records (EHR) systems and digital documentation tools.
• Training or certification in trauma-informed care or de-escalation techniques.
• CPR and First Aid certification.

Responsibilities:

• Provide direct patient care and support to individuals with mental health and emotional disorders, including those with Serious Emotional Disturbance (SED).
• Conduct clinical assessments and assist in monitoring patient progress according to individualized treatment plans.
• Implement crisis intervention techniques to manage and de-escalate behavioral emergencies effectively and safely.
• Maintain thorough and accurate clinical documentation, including progress notes, incident reports, and discharge plans.
• Collaborate with clinical staff to develop and update discharge plans that promote patient stability and community reintegration.
• Participate in team meetings and communicate patient status and concerns to ensure coordinated care.
• Adhere to all regulatory and organizational policies related to patient care, confidentiality, and safety.

Skills:

The Behavioral Health Technician utilizes clinical documentation skills daily to ensure accurate and timely recording of patient information, which is essential for effective treatment planning and legal compliance. Crisis management and intervention skills are critical for responding promptly to behavioral emergencies, ensuring patient and staff safety while stabilizing situations. Clinical assessment abilities enable the technician to observe and report changes in patient status, contributing valuable information to the care team. Knowledge of mental health conditions, including Serious Emotional Disturbance (SED), informs compassionate and appropriate patient care strategies. Maintaining documentation and discharge plans requires attention to detail and organizational skills to support seamless transitions and continuity of care.