Company description

We solve the world’s cleaning and transport cooling problems with products that are environmentally sustainable, do not generate waste streams, and are occupationally safe. Our dry ice cleaning and dry ice production products put recycled CO2 to work - replacing harmful processes with a water-free, waste-free, and chemical-free solution.

Cold Jet is the global leader in dry ice technology. We are growing rapidly and we will continue to maintain our dominant market position by hiring, training, and retaining talented, energetic, and entrepreneurially-minded individuals around the world.

Our Culture

We have built a culture that encourages success and also promotes an environment of innovation and free-thinking. Initiative, hard work and achievement are attributes that we value and they do not go unnoticed.

We set challenging goals for individuals, and our company as a whole, and those that perform and produce results are rewarded, both financially and professionally. The opportunities are limitless for those that take part in steering the company to success and driving the company to further growth.

For more information about Cold Jet, please visit www.coldjet.com.

Position Overview

We are seeking a proactive, data-driven B2B eCommerce Operations Specialist to lead the operational launch and ongoing optimization of our new customer self-service e-commerce portal.

In this role, you will serve as the functional bridge between our ERP product data (Epicor), marketing CMS (Sanity.io), payment gateway integrations, B2B e-commerce platform (TBD), and our eBay storefront. You will own the accuracy of product catalogs, streamline the buyer reorder flow, optimize storefront layout/UX, and partner with internal marketing and IT teams to drive digital adoption across our global account base.

This is an individual contributor role ideal for a candidate with 3–5 years of experience who thrives at the intersection of B2B commerce operations, master data alignment, and digital customer experience.

Key Responsibilities

1. Data Integration & Catalog Management (40%)

Master Data Synchronization: Ensure seamless data flow and 100% accuracy between Epicor ERP, Sanity.io CMS, and our e-commerce platform for all SKUs, parts fitments, bill of materials, pricing rules, and supersessions.
Account-Specific Logic: Configure and maintain customer account rules, contract pricing structures, tax exemptions, and historical order visibility so returning B2B buyers see accurate, personalized catalog views.
Payment & Checkout Infrastructure: Set up, test, and maintain payment gateway operations (credit card, ACH, net terms, and credit limit checks) to ensure smooth checkout flows and PCI compliance.

2. Digital Experience & UX/UI Optimization (30%)

Self-Service Order Flows: Design and optimize fast-path reordering experiences for replacement parts, accessories, and consumables (e.g., quick order by part number, order templates, bulk upload).
Storefront Layout & Navigation: Evaluate site hierarchy, search taxonomy, and page flows, providing actionable user experience (UX) recommendations and technical briefs to external agencies and internal IT developers.
Testing & Quality Assurance: Lead User Acceptance Testing (UAT) for all platform upgrades, API integrations, and feature rollouts to eliminate bugs prior to customer exposure.

3. Commercial Growth & Cross-Functional Alignment (30%)

Cross-Sell & Up-Sell Activation: Implement merchandising rules and automated cross-sell/up-sell logic (e.g., recommending associated kits or accessories when a core component is added to the cart).
Marketing Collaboration: Partner with the internal marketing team to deploy targeted promotions, digital banners, account-specific campaign landing pages, and reorder reminders.
Account Adoption: Work closely with sales operations and account managers to successfully onboard existing B2B clients to the digital self-service platform.

Candidate Qualifications

Required Experience & Skills

Experience: 3 to 5 years of hands-on experience in B2B e-commerce operations, digital product management, or digital catalog/data management—preferably within manufacturing, industrial supply, or wholesale distribution.
ERP & Systems Knowledge: Foundational understanding of enterprise ERP data structures (experience with Epicor is highly preferred).
Content & Data Platforms: Familiarity with headless or modern CMS platforms (Sanity.io, Contentful, Strapi, etc.), Product Information Management (PIM) workflows, and eBay storefronts.
E-Commerce Operations: Proven track record of configuring and managing B2B portal logic, account hierarchies, customer pricing tables, and payment gateways.
Cross-Functional Project Management: Ability to write clear functional requirements, scope tickets, and collaborate with external agency partners and internal developers using tools like Jira, Asana, or Azure DevOps.

Preferred Qualifications

B2B Platform Experience: Hands-on experience with B2B-focused e-commerce platforms.
B2B Buying Behavior: Strong understanding of B2B purchasing workflows, account-based marketing tactics, and customer onboarding journeys.
Data Analytics: Strong analytical skills with the ability to turn platform analytics into actionable UX or merchandising improvements.

Equal Opportunity Employer

Learn more about this Employer on their Career Site

ECommerce Operations Specialist