IT Lab Technician

Catalyx is seeking an L2 Lab Technician with a strong ITbackground to provide technical support for laboratory systems, equipment,software, and users. This role will focus on keeping laboratory technologyreliable and operational, with an emphasis on troubleshooting and hands-onsupport in the lab rather than manufacturing environments.

Responsibilities

·       Provide L2 technical support for laboratory ITsystems, equipment, and applications.

·       Troubleshoot hardware, software, connectivity,and system issues within the lab.

·       Support laboratory instruments and theirconnections to computers, networks, and other systems.

·       Install, configure, maintain, and troubleshootlab-related technology.

·       Work directly with laboratory users to diagnoseand resolve technical issues.

·       Assist with user accounts, system access,software, and endpoint support as needed.

·       Document incidents, troubleshooting steps,configurations, and resolutions.

·       Collaborate with laboratory, IT, engineering,and other technical teams.

·       Escalate complex technical issues and assistwith root-cause analysis.

Requirements

·       2+ years of IT support or technical supportexperience.

·       Strong hands-on experience with IT systems,hardware, software, and troubleshooting.

·       Experience supporting technology within alaboratory, research, or scientific environment preferred.

·       Familiarity with computers, networks,connectivity, and laboratory equipment.

·       Strong diagnostic and problem-solving skills.

·       Ability to work directly with laboratory usersand technical teams.

·       Strong communication and documentation skills.

·       Comfortable working in an L2 support capacityand handling issues independently.