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Our associates celebrate lives. We celebrate our associates.
Provide guidance and direction to location leadership in order to effectively and profitably manage the business, finances, marketing, customer growth, and people resources. Provide direction and assistance with short-term planning as well as the achievement of annual sales revenue, production targets, and Profit & Loss (P&L) goals. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Manages location management at multiple locations and multiple lines of business within the Funeral Home industry.Business and Financial Management
Work with Market Leadership to understand long-term and short-term business goals and operational priorities in order to provide guidance to location leadership
Provides advice, guidance, and approves annual business plans, budgets, financial, production, and revenue goals
Accountable for monitoring and achieving annual financial goals within Area of Responsibility (AOR)
Responsible for transferring financial knowledge and how daily activities impact financial outcomes to location leadership to facilitate making appropriate sustainable business decisions
Approve expenditures and invoices
Provides marketing, advertising, community, and customer guidance to location leadership
Leverages corporate and market resources to expand brand and product awareness in order to increase sales and market share
Develop and implement plans to improve customer satisfaction index and on-line community reviews
Resolves complex problems providing resolution guidance to location leadership and empowering accountability
Assure the location’s operating practices comply with applicable federal & state regulations and Company policies
Assure safety, quality control, and compliance standards are adhered
Collaboration and Communication
Collaborate with colleagues and market leadership to remove operational barriers, encourage ideas, and business or operational enhancements
Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements
Develop and implement communication plans for key initiatives and change management
Oversee implementation of initiatives and manage change providing leadership and guidance as needed.
Responsible for communicating long-term strategy and annual goals to location leadership; assist staff with further cascading and messaging
People Development
Develop a strong, trusting, empowered, and reliable team
Understand team members career aspirations and provide assignments to develop skills and/or close gaps
Constructively address issues and provide tangible and appropriate feedback
Develop frontline supervisors’ proactive and collaborative management style in order to increase employee engagement and minimize turnover
Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration
Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff
Establishes pay, recommends pay increases, special pays, and career advancements
Discipline staff as necessary
Writes development plans to close behavior or skill gaps
Collaborates with Human Resources throughout discipline, development, and termination processes
Recommends and discusses terminations with Market Leadership
MINIMUM REQUIREMENTS
Education
High School Diploma or equivalent required
Technical schooling diploma Funeral Services/Mortuary Science preferred
Bachelor’s degree in Mortuary Science where required by state law
Pursuing an Associate’s Degree in Finance, Marketing, Business or related discipline strongly preferred
Certification/License
Applicable state Funeral Director licensure required
Experience
At least eleven (11) years industry experience with progressively increased customer facing responsibilities with
At least six (6) years experience managing people and effectively managing budgets and expense control required
Knowledge, Skills and Abilities
Knowledge of industry competitive pricing, demographic patterns, and market competition
Knowledgeable in Financial and Business acumen
Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
Proficient in MS Office suite including Outlook, Word, Excel, and PowerPoint
Work Hours
Working beyond “standard” hours as the need arises
Travel up to 75%
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