Surveillance Operator

The Surveillance Operator is responsible for monitoring casino operations through surveillance equipment to ensure the safety and security of guests, team members, and company assets. This position plays a critical role in identifying suspicious activities, detecting potential theft and fraud, ensuring compliance with gaming regulations, and maintaining the integrity of casino operations. 

The Surveillance Operator must demonstrate a high level of professionalism, confidentiality, sound judgement, and attention to detail while supporting the company’s commitment to operational excellence and responsible gaming.

Responsibilities

• Continuously monitor live surveillance video of gaming activities, casino entrances and exits, cash-handling areas, and other designated locations.
• Observe slot machines, table games, cage operations, count room, food and beverage outlet, and other designated locations. 
• Identify potential theft, fraud, cheating, policy violations, and other irregularities. 
• Monitor gaming transactions and activities to help ensure compliance with internal controls and applicable gaming regulations. 
• Recognize unusual guest or team member behavior and promptly report concerns to management. 
• Conduct surveillance reviews and investigations as directed by management. 
• Accurately document incidents, suspicious activities, and surveillance observations in daily logs and reports. 
• Preserve and retrieve surveillance footage in accordance with company policies and procedures. 

Qualifications

• Previous casino surveillance, gaming, security, loss prevention, or related experience preferred. 
• Strong observation skills and exceptional attention to detail. 
• Strong written and verbal communication skills. 
• Ability to prepare clear, accurate, detailed reports. 
• Ability to sit for extended periods of time while monitoring surveillance equipment. 
• Ability to use computers, keyboards, telephones, and surveillance equipment. 
• Must be able to communicate effectively, both orally and in writing, in English. 
• Basic computer skills and the ability to learn surveillance technology.