Head Of Operations

• Own end-to-end performance management across commercial and operational KPIs, translating insights into mandatory execution priorities, enforcing adherence, and driving corrective actions to closure.
  
• Lead weekly and monthly performance reviews with clear ownership, corrective actions, and timelines; actively follow through to ensure execution gaps are closed.
  
• Own operational readiness and execution of new product launches, ensuring demand readiness, stock deployment, sell-through, and post-launch performance meet agreed targets.
  
• Work closely with the BI team to ensure that all reporting requirements are taken into account.
  
• In conjunction with HODs, drive and own business processes, policies and documentation.
  
• Ensure training needs for various functions of the organization are met for seamless process alignment.
  
• Track and ensure implementation and compliance to organization policies.
  
• Provide Group office with updates on the Department’s initiatives and performance outcomes.
  
• Drive cross-functional execution of commercial initiatives, ensuring Sales, Marketing, Supply Chain, and Field Operations deliver against agreed commitments.
  
• Engage with various departments to get feedback on the business processes and seek opportunities to drive improvements.
  
• Build and lead an execution-focused operations team capable of driving performance, enforcing discipline, and resolving execution bottlenecks in real time.
  

• Execution of commercial plans against targets
  
• Stock availability, deployment speed, and sell-through
  
• PAYGO portfolio performance and operational discipline
  
• Process compliance and execution turnaround times
  

Requirements

• Between 8-10 years with hands-on operational leadership in a complex, multi-channel environment.
  
• Relevant undergraduate degree from a recognized university,
  
• Demonstrated success in a business analytics, commercial finance, business operations, or similar role,
  
• Ability to understand high-level business strategies, translate them into system and process requirements, and ensure local execution and business impact,
  
• Highly Analytical and demonstrated ability to extract key business insights through data analysis,
  
• Computer proficiency, especially competency with Microsoft Office (Excel, word & PowerPoint), experience with data visualization tools e.g. tableau or power BI is an added advantage,
  
• Superior verbal and written communication skills, with an emphasis on tact and diplomacy,
  
• Self-starter (ability to work independently) with good prioritization skills,
  
• Business driven, people focused, with exceptional influencing skills; excellent organizational, project management, multi-tasking, presentation and time-management skills,
  
• Highly detail oriented,
  
• Passion for social enterprise and people development.
  
  
  

Benefits

• Competitive Remuneration Package