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- To strengthen and manage FNB’s engagement with government departments, regulatory-bodies, SOE’s and other public institutions.
- Maintain positive, compliant, and strategically valuable relationships with the public sector.
- Manage and grow a portfolio of clients through proactive relationship management and strategic engagement.
- Conduct regular client reviews to understand evolving financial needs and deliver tailored solutions.
- Drive cross-sell and upsell opportunities across banking products and services to meet growth targets.
- Define and execute a sales portfolio growth strategy aligned with segment objectives and business goals.
- Deliver exceptional service that exceeds customer expectations through innovative and appropriate solutions.
- Identify customer needs and provide customised financial offerings while promoting digital adoption.
- Build and maintain a strong network of business and social relationships to generate ongoing revenue.
- Arrange networking sessions, seminars, and client engagement activities to strengthen relationships.
- Collaborate with internal stakeholders to ensure seamless service delivery and client satisfaction.
- Monitor client satisfaction levels and resolve queries or complaints promptly and professionally.
- Ensure compliance with regulatory requirements and internal governance standards.
- Maintain accurate client records and ensure timely reporting and documentation.
- Contribute to segment profitability through revenue generation, cost control, and efficient resource utilisation.
- Proactively drive performance targets and take accountability for achieving sales and service goals.
Requirements
- Proven experience in relationship management, specifically within the public sector, government, or state-owned enterprise environments.
- Demonstrated ability to develop and execute strategic sales plans that deliver measurable growth.
- Strong understanding of regulatory compliance and governance standards within the financial services industry.
- Exceptional networking skills with a track record of building and maintaining a wide range of professional contacts.
- Proficiency in identifying client needs and translating them into tailored financial solutions.
- Experience in driving digital adoption and promoting innovative banking products.
- Excellent communication, negotiation, and presentation skills.
- Ability to collaborate effectively with cross-functional internal stakeholders.
- Strong analytical skills for monitoring performance, client satisfaction, and market trends.
- Commitment to achieving sales targets and maintaining high standards of service delivery.
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