Parts and Warranty Coordinator

Job Description

Job Title: Parts and Warranty Coordinator 

About us:

SAS Forks LLC is a small business in Luxemburg, WI. We are the leading manufacturer in the material-handling equipment industry. Applications for our attachments include material handling at salvage yards, rock quarries, construction contractors and other rugged applications. We are looking for positive people with a good work ethic and are driven to help make our company better and better each day. 

Job Summary:

As the Parts and Warranty Coordinator you will be responsible for processing parts sales, assisting customer calls regarding products, parts, warranty, and claims. This role will assist in maintaining inventory and stocking levels. 

Duties/ Responsibilities:

• Receives internal service center repair parts requests via email and phone.
• Reach out to suppliers to ensure correct parts are identified and sourced.
• Research requests and reviews equipment operation and parts manuals.
• Follows company procedures to determine correct vendor to source parts.
• Verify parts identified meet repair, lead time and pricing requirements.
• Updates/verifies customer unit records in business system.
• Order parts for stock as needed.
• Answering incoming customer phone calls.
• Process warranty claims in a timely manner for customers and vendors. 
• Other tasks as assigned. 

Qualifications and Experience: 

• Customer service experience is preferred. 

 Required Attributes:

• Self-starter able to conceptualize and drive initiatives forward.
• Positive and motivational attitude
• Creative problem-solving skills
• Demonstrates a high level of professionalism while promoting a friendly work environment.
• Must be dependable, trustworthy, able to bring energy to the performance of a task and able to show consideration for and maintain good relations with others.
• Ability to exhibit a professional and collaborative demeanor toward others; able to work productively with a variety of personalities and individuals.
• Good interpersonal & communication skills (oral and written) and ability to interact and communicate effectively with employees at all levels.
• Mechanical and hydraulic capabilities 
• Electrical knowledge

Physical Requirements:  

• Prolonged periods of standing or sitting 

Job Type: 

• Full-Time

Schedule:  

• Monday- Friday 8a-4:30p

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• PTO/ Vacation
• Referral program
• Tuition reimbursement
• Vision Insurance
• Bonus pay