Scheduling Specialist - Pearson Cancer Center/Full-Time Days

The Scheduling Specialist performs patient scheduling functions for appointments within our facility and for outside facilities. The position requires an understanding of complex treatment regimens to ensure correct timing and duration of appointments. Scheduling Specialist are responsible for coordinating complex interactions among physicians, patients, nurses and other facilities to ensure well-coordinated, timely care for patients.

Responsibilities

Schedule patient appointments to coordinate with complex treatment regimen timelines and provider requirements, along with scans and other outside provider appointments

Interact with patients, providers, and other staff both within the practice and at outside facilities providing accurate, timely and responsive information

Inform patients on preparation for a variety of scans, which may include adjustments to medications and/or diet

Communicate to multiple teams throughout the Physician Practice upon provider order of scans, treatment, or other services, to ensure engagement of all supporting teams (financial assistance, prior authorization, etc)

Follow up with patients regarding missed appointments, and coordinate rescheduling to adhere to treatment timeline and physician requirements

Manage inter-office messages to ensure timely adjustment and communication of patient appointments

Coordinate processes and route all paperwork as required to meet physician and facility requirements

Demonstrate courtesy and helpfulness toward patients and their caregivers

Must be proficient at using dual monitors and multi-line phones while navigating at least three software programs simultaneously

Qualifications

Required Education: High School Diploma, GED, or Equivalent.

Required Experience / Skills: At least 1 year of Medical office experience (scheduling patients, scheduling radiology procedures, etc).  Knowledgeable of Medical Terminology.