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Job Summary:
This position is part of a Patient Representative team and is accountable for performing as a Customer Service liaison with the patient/family, staff, and physicians. Shared responsibilities and duties include responding to patient complaints, investigation of complaints, and working with departments to resolve patient complaints. In addition, this role is accountable for identifying customer service related and patient safety/risk management issues and communicating these to the appropriate departments.Qualifications:
Education
- High School Diploma (required)
- Associates Degree Related area (preferred)
- Bachelors Degree Related area (preferred)
Work Experience
- Minimum three (3) years Healthcare experience (required)
Skills and Abilities
- Bilingual Skills Spanish Preferred.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Compensation Range:
$30.82 - $44.80Workshift:
Day (United States of America)Position Exempt:
NoFTE %:
0Scheduled Weekly Hours:
0Daily Hours:
8Have Questions?
Call Recruitment Services at 559-353-7071 or email us at recruiting@valleychildrens.org
Disclaimer: Final compensation will be dependent upon skills and experience.
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