- Develop and execute the Bank’s residential mortgage lending strategy.
- Establish annual production, revenue, profitability, and market share goals.
- Identify new mortgage products, delivery channels, and market opportunities.
- Recommend strategic initiatives to executive management and the Board.
- Develop annual operating budgets and financial forecasts.
- Monitor industry trends, housing markets, interest rates, and competitive activity.
- Lead all residential mortgage origination activities.
- Grow purchase and refinance mortgage production.
- Establish sales goals for mortgage lenders.
- Monitor loan pipeline and funding performance.
- Improve loan turnaround times and customer satisfaction.
- Expand mortgage market share within the Bank’s footprint.
- Build relationships with:
- Realtors
- Home builders
- Financial planners
- Attorneys
- CPA firms
- Title companies
- Community organizations
- Develop referral partnerships.
- Promote cross-selling between Retail Banking and Mortgage Lending.
- Participate in community events and business development activities.
- Mortgage origination
- Processing
- Underwriting
- Closing
- Funding
- Secondary marketing
- Quality control
- Post-closing
- Ensure efficient workflows and continuous process improvement.
- Oversee mortgage sales to investors.
- Manage investor relationships.
- Monitor gain-on-sale margins.
- Evaluate portfolio versus secondary market retention strategies.
- Manage mortgage servicing release decisions.
- Ensure prudent underwriting standards.
- Monitor loan quality and delinquency trends.
- Review exceptions and high-risk lending.
- Partner with Credit Administration regarding policy updates.
- Bachelor’s degree in Business, Finance, Accounting, Economics, or related field required.
- MBA preferred.
- 10+ years of progressive mortgage lending experience.
- 7+ years of leadership experience.
- Experience managing mortgage sales and operations.
- Experience with secondary market lending.
- Community or regional bank experience preferred.
- Experience leading mortgage teams through changing interest-rate environments.
- Residential mortgage lending
- Secondary market operations
- FNMA/FHLMC guidelines
- FHA/VA/USDA lending
- Mortgage compliance
- Consumer regulations
- Credit underwriting
- Mortgage servicing fundamentals
- Pipeline management
- Pricing strategy
- Risk management
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