Server PM

Position Summary

Servers at The Statehouse are responsible for providing exceptional food and beverage service, creating a warm and welcoming atmosphere for all guests. Working collaboratively with the restaurant team, Servers ensure proper setup and smooth execution of service throughout each shift. They maintain strong product knowledge, deliver attentive service, and support fellow team members to ensure an elevated dining experience that reflects the tradition of excellence at The Edgewater.

Essential Job Functions

• Consistently deliver authentic, professional, and friendly service to all guests.
• Greet guests promptly and warmly, following The Edgewater service standards.
• Accurately take food and beverage orders and ensure timely delivery.
• Handle guest requests, issues, or complaints with professionalism and escalate when necessary.
• Prepare stations for service and complete opening/closing checklists.
• Maintain knowledge of menus, specials, wine pairings, and bar offerings.
• Assist with banquet and event functions including plated meals, buffets, and working lunches.
• Perform side duties including restocking, cleaning, and bar support tasks such as filling ice bins, garnishing drinks, and resetting tables.
• Support restaurant cleanliness by maintaining counters, sinks, utensils, shelves, and storage areas.
• Collaborate with servers, bartenders, hosts, and kitchen staff to ensure smooth operations.
• Attend required training sessions and stay updated on service standards and restaurant policies.
• Provide support to colleagues across the restaurant and hotel when needed.

Qualifications

• Previous serving experience in an upscale, high-volume restaurant.
• Knowledge of fine dining service standards, wines, liquors, and beers.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Excellent communication skills and a guest-focused attitude.
• Ability to work flexible schedules including nights, weekends, and holidays.
• Professional, well-groomed, and well-spoken demeanor.
• Understanding of food preparation, safe handling, sanitation standards, and bar terminology.
• Ability to lift up to 25 lbs. and stand for extended periods of time.

Working Conditions

This position operates in both indoor and outdoor settings, behind the bar, in the dining area, and in an office environment. The role may require extended hours, high-volume periods, and work in varying weather conditions. This role operates in a busy restaurant environment, using standard equipment including POS systems, commercial glassware washers, and bar tools. 

Employees may be exposed to various workplace hazards, including but not limited to cuts, slips, trips, pinching, falls, and burns.

Physical Requirements

This is an active role requiring frequent standing, walking, bending, and reaching. The position involves regular lifting of up to 10 lbs and occasional lifting of up to 50 lbs. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Physical Requirements

The physical demands described below are representative of those required to successfully perform the essential functions of this position.

While performing the duties of this role:

• Employees frequently stand and walk.
• Frequent reaching with hands and arms is necessary.
• Occasional sitting, climbing, balancing, stooping, kneeling, crouching, or crawling may be required.
• Employees must be able to communicate effectively, including talking and hearing.
• This role may regular lifting of up to 10 lbs and occasional lifting of up to 50 lbs.
•  Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• The position involves substantial repetitive motion of the wrists, hands, and fingers.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This description is not a contract. The Edgewater is an at-will employer and reserves the right to modify this job description at any time without notice.