Delivery Operation Center (DOC) Assistant

Manning Global, an Internationally renowned staffing and managed services organization specializing in providing staffing solutions for leading corporations in AI, IT & Telecoms, Engineering, Digital Media, Automotive and Renewable Energy is hiring for a Delivery Operation Center (DOC) Assistant to join one of its clients projects and team in Spain for a fixed term project.

Key Responsibilities:

• Delivery Operations: support daily delivery operations, including PR/PO management, project initiation, acceptance, and key operational activities.
  

• Monitor operational KPIs, identify issues and overdue items, and coordinate actions for timely closure.
  

• Project Lifecycle Management: track project plans, milestones, risks, assumptions, handover, and project closure.
  

• Revenue Management: Monitor and manage daily revenue progress, track revenue conversion rates, and identify gaps against targets.
  

• identify potential revenue risks and coordinate timely follow-up and mitigation actions to improve revenue performance.
  

• Customer Satisfaction Management: support customer satisfaction operations, including Sponsor engagement, customer meetings, surveys, and Voice of Customer (VoC) management.
  

• Digitalization and operational reporting: support digital tools and automation implementation to improve delivery efficiency.
  

• Monitor key KPIs, prepare operational reports/dashboards, and support performance improvement.
  

Experience/Qualifications: 

• Language Proficiency: Fluent in Chinese, English, and Spanish (both written and spoken).
  

• Proficient in Excel and other office software, with data processing and analysis capabilities.
  

• Basic understanding of project management principles and risk monitoring.
  

Familiarity with digital tools and technology-driven processes.

• Relevant work experience is preferred, especially in delivery operations, project management, or digital tool application.
  

• Strong cross-team communication and coordination skills.
  

• Highly responsible and detail-oriented.
  

•  Ability to handle multiple tasks efficiently and meet deadlines.
  

•  Strong problem-solving skills and the ability to perform well under pressure.