Network Senior Director of Infrastructure (Facilities)

Job Details: Job Location: Creighton Road - Malone, NY 12953, Position Type: Full Time, Salary Range: $120,000.00 - $145,000.00 Salary, Job Category: Executive, Summary/Objective:The Network Senior Director of Infrastructure (Facilities) leads the Network's physical infrastructure program — Facilities, Environmental Services, Capital Projects, Transportation, and Safety — across Citizen Advocates and St. Joseph's Recovery Centers, reporting to the Network Associate Vice President of Infrastructure & Technology (AVP), who holds ultimate executive ownership of the Network's infrastructure, safety, and capital strategy. The role carries day-to-day leadership accountability for the Network's facilities portfolio, representing over $80M in fixed assets.This role manages infrastructure strategy execution and capital investment priorities on behalf of the AVP; administers network-wide budget, grant, and vendor outcomes within AVP-approved parameters; and is directly accountable to the AVP for the condition, safety, and regulatory compliance of every Network-owned, leased, or rented property and vehicle. The Director of Network Facilities and the Fleet & Transportation leadership execute day-to-day operations and contractor oversight; this role owns execution outcomes and budget administration, while the AVP retains ultimate strategic and fiduciary ownership. Essential Functions (Job Duties):Strategic Infrastructure Oversight & Portfolio Accountability Manage the day-to-day oversight, function, safety, and regulatory compliance of all Network-owned, leased, or rented real estate and physical assets — including HVAC, electrical, fire systems, water, sewer, and transportation — reporting results to the AVP, who holds ultimate ownership of the Network's physical infrastructure. Recommend and execute improvements to the Network's facilities and infrastructure structure within growth and expansion priorities approved by the AVP. Ensure every Network property is maintained to a standard the community regards as well kept and professionally appointed; personally review aesthetics and risk-management assessment results escalated by the Director.Capital Planning & Budget Strategy Develop and recommend capital budget priorities for the Network's $80M+ facilities and infrastructure portfolio; gather and quantify the data required for grant writing and capital budgeting, for AVP review and final approval. Review and approve the Director's capital project status reporting; escalate schedule or budget variances beyond delegated Director authority to the AVP with a recommended course of action. Manage bid package strategy and vendor/contractor sourcing above the Director's delegated authority, within the budget and vendor strategy approved by the AVP; serve as the first-line escalation point for vendor-performance or contract issues the Director cannot resolve, escalating final awards above delegated authority to the AVP. Evaluate energy consumption and use across the Network and direct capital investment recommendations on efficiency and infrastructure modernization to the AVP.Leadership of Facilities, Transportation & Safety Programs Directly supervise the Director of Network Facilities, Transportation, Capital Projects, and Safety; through that role, provide executive oversight of the Associate Director tier and the unified network facilities maintenance pool and Fleet & Transportation Operations pool. Review and act on the Director's standardized project and corrective-action status reports; hold the Director accountable to defined reporting cadence, site-visit, and escalation commitments. Own personnel strategy execution for the facilities, transportation, and capital projects department — including structure, staffing levels, and succession planning — within headcount and budget approved by the AVP. Ultimate oversight of Network vehicles and operations of the Township Auto shop, ensuring fleet condition, cost-recovery practices, and insurance/DMV licensing requirements are met, consistent with the efficiency and profitability standards set by the AVP.Executive Reporting & Board/ELT Liaison Prepare board-level capital and infrastructure materials and data for the AVP's use in Board and Executive Leadership Team reporting; serve as the operational liaison between project contractors and Administration, and represent the AVP on infrastructure matters at the AVP's direction. Provide the AVP with regular, defined-cadence updates on network-wide infrastructure status, major capital projects, and departmental performance, synthesizing the Director's reporting rather than duplicating site-level detail. Serve as the day-to-day point of contact with regulators and external agencies on infrastructure, environmental, and safety matters that rise above the Director's authority, keeping the AVP informed and escalating matters of network-wide or reputational significance to the AVP.Safety, Security & Emergency Preparedness Responsible for the Network's safety and security plans, holding network-wide accountability for safety and security program outcomes and reporting program performance to the AVP. The Director of Network Facilities chairs the Safety Committee and owns day-to-day emergency preparedness execution, reporting outcomes and corrective-action status to this role. Hold accountability for fire and building code compliance network-wide, and authorize immediate safety/security action when a hazardous condition exists, without requiring prior Administration approval, reporting all such actions to the AVP. Serve as the Network's Emergency Preparedness Coordinator, ensuring readiness, drills, and response capability are resourced and maintained across all sites, and reporting program status to the AVP.Supervisory Responsibilities:Directly supervises the Director of Network Facilities, Transportation, Capital Projects, and Safety. Through that role, provides executive oversight of the Associate Director tier and the Network's facilities maintenance and Fleet & Transportation Operations (Township Auto) staff.Competencies: Team-focused, both internally across the Network and within the community. Able to see the big picture and set strategy, rather than manage at site-operation granularity. Able to communicate succinctly to executive leadership and external regulators. Able to prioritize and budget across a portfolio of competing capital projects network-wide. Able to keep leadership appropriately apprised without requiring prompting. Able to solve problems and make decisions without significant intervention from superiors. Able to budget for a network with over $80M in fixed assets. Able to build and manage vendor relationships, and to source multiple competitive vendors for the same product or service. Able to write a bid package, prepare board level reports, and speak publicly when called upon. Collaborative, with demonstrated leadership skills — able to influence others, present competent and credible reports, and work across departments. Organized, with strong written and verbal communication skills. Financial acumen sufficient to manage multiple budgets simultaneously. Strategic thinking, confidentiality, and sound problem-solving judgment. Able to read blueprints, construction documents, and land surveys. Competency Level: Director / Senior Leadership       Competency   Proficient Level   Communication   Advanced   Client Focus   Advanced   Problem Solving   Advanced   Teamwork   Advanced   Stress Management   Advanced               Physical Demands:Lifting Requirements:   Sedentary Lift up to 10 lbs. maximum and occasionally lift and/or carry small items (files, manuals, binders) X Light Lift up to 20 lbs. maximum with frequent lift and/or carry objects up to 10 pounds   Medium Lift up to 50 lbs. maximum with frequent lift and/or carry objects weighing up to 25 lbs.   Heavy Lift 100 lbs. maximum with frequent lift and/or carry objects up to 50 lbs.   Very Heavy Lift objects more than 100 lbs. with frequent lift and/or carry objects weighing 50 lbs. or more Physical Demands: Task 0 – 1/3 Frequent Constant   Task 0 – 1/3 Frequent Constant Bending X       Seeing   X   Keying   X     Speaking   X   Hearing   X     Sitting   X   Reaching X       Standing   X   Carrying X       Walking   X   Pulling X       Pushing X     Definitions: 0 – 1/3 of the time: Activity is needed to perform the essential functions of the job 0-1/3 of the time. Frequent: Activity is a customary part of the essential functions of the job 1/3 – 2/3 of the time. Constant: Activity is continually occurring and required to perform the essential functions of the job 2/3 of the time or more.     Qualifications: Required Education and Experience: Bachelor’s degree in facilities management, construction management, engineering, architecture, business/management, or a related field preferred. An equivalent combination of education, training, and significant relevant professional experience will be considered. Minimum of 10 years of progressively responsible experience in facilities management, construction, building operations, engineering, maintenance, or a related field, including demonstrated leadership responsibility. Experience leading complex, multi-site operations and supervising managers, supervisors, or multidisciplinary teams. Demonstrated experience managing significant facilities, capital projects, budgets, or physical assets. Experience with transportation/fleet operations, grant-funded projects, procurement/bidding, and regulated or licensed environments is preferred. Additional Requirements: Valid New York State driver's license, an insurable driving record, and reliable transportation required. Ability to travel daily to any Network location and to respond to any site 24/7 for emergency situations. Preferred certifications: Certified Facility Manager (CFM), Certified Healthcare Facility Manager (CHFM), Project Management Professional (PMP), or OSHA 30-Hour. Preferred: experience in a behavioral health, human services, hospital or other OASAS/OMH/OPWDD-licensed setting. Position Type/Expected Hours of Work:Full Time Travel:Daily travel required to Network locations as assigned. Travel to any Network location is required 24/7 for emergency situations. Hours and schedules may vary depending on Company need and workload. Employees will be given as much advance notice as possible when such changes occur.  Other Duties:This job description is not intended to be a comprehensive list of all duties and responsibilities associated with the position. Responsibilities may change at any time with or without notice based on organizational needs or affiliation growth.Employees are required to maintain all training, certifications, and licenses required by regulatory agencies and organizational policies.Hours and schedules may vary depending on Company need and workload.  Employees will be given as much advance notice as possible when such changes occur.Employment at Citizen Advocates is “at will”.  You are free to resign at any time and for any reason sufficient to you, just as Citizen Advocates is free to terminate your employment at any time and for any reason.  We do not guarantee continued or permanent employment. Citizen Advocates is an Equal Employments Opportunity/Affirmative Action Employer and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.