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Job Title: Customer Support Specialist
Position Summary
The Customer Support Specialist serves as a liaison between customers and internal teams, ensuring a seamless experience from quotation through delivery. This role requires overseeing accounts, delivering accurate and timely quotations, and resolving inquiries and issues with efficiency and professionalism.
Key Responsibilities
- Serve as the primary point of contact for assigned customer accounts.
- Prepare precise and timely quotations based on customer specifications, technical drawings, and internal capabilities.
- Respond promptly to customer inquiries regarding order status, lead times, pricing, product availability, and delivery schedules.
- Collaborate with Engineering, Quality Assurance, and Production teams to resolve technical and quality-related issues.
Required Qualifications
- Minimum of 2 years’ experience in customer support, preferably within manufacturing, electronics, technology, or other quality-driven industries.
- Exceptional verbal and written communication skills with a customer-focused, professional demeanor.
- Strong organizational skills and ability to manage multiple priorities simultaneously.
- Demonstrated problem-solving abilities and a proactive, collaborative approach.
- Ability to build customer and internal relationships.
- Strong attention to detail.
- Knowledge of Microsoft Office Applications.
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