Parts Specialist

Description

Parts Specialist 

MSHS Pacific Power Group

Work Location: Mandeville, LA
Employment Type: Full-Time
Pay Range: $25.00 – $30.00 per hour (based on experience)
Schedule: Monday – Friday, flexible hours between 6:00 AM – 6:00 PM

Join Our Team!

Are you organized, detail-oriented, and experienced in inside sales, parts coordination, or inventory management? MSHS Pacific Power Group is seeking a Parts Specialist to support our parts operations and help ensure technicians, service teams, and customers have the parts and information they need to keep operations running efficiently.

In this role, you'll support the full parts lifecycle, including inventory management, order processing, documentation, reporting, and customer support. You'll work closely with service, operations, purchasing, warehouse, and other departments to maintain accurate inventory records, coordinate parts activities, resolve issues, and identify opportunities to improve processes.

If you enjoy working in a fast-paced, collaborative environment and take pride in accuracy, organization, and customer service, we'd like to hear from you!

Key Responsibilities

Parts Coordination & Inventory Support

• Maintain and update parts documentation, including inventory records, purchase orders, pick lists, receiving logs, and parts catalogs.
• Monitor parts availability, lead times, stock levels, and order status.
• Support parts intake, order fulfillment, returns, warranty claims, and inventory adjustments.
• Ensure accurate parts information and documentation within ERP and inventory management systems.
• Communicate stock updates, shortages, and parts-related information to internal teams.

Customer Service & Cross-Functional Collaboration

• Serve as a primary point of contact for internal parts inquiries, providing professional communication and parts identification assistance.
• Coordinate with service technicians, operations, purchasing, and warehouse teams to support parts requirements.
• Provide updates regarding parts availability, substitutions, delivery timelines, and order status.
• Troubleshoot and resolve issues involving incorrect orders, shortages, delivery delays, and other parts-related concerns.
• Escalate complex issues when necessary to ensure timely resolution.

Reporting, Audits & Compliance

• Prepare inventory reports, parts usage summaries, dashboards, and other operational reporting.
• Assist with internal and external audits involving inventory accuracy, documentation, and internal controls.
• Maintain accurate records related to parts usage, stock adjustments, returns, and warranty procedures.
• Support compliance with company policies, inventory control standards, safety requirements, and applicable industry regulations.

Process Improvement & Operational Support

• Identify opportunities to improve parts processes, inventory accuracy, and departmental communication.
• Participate in parts meetings, vendor discussions, inventory reviews, and process improvement initiatives.
• Support system enhancements and workflow improvements to increase efficiency and visibility.
• Help develop standardized procedures, documentation, and inventory management practices.
• Coordinate multiple parts-related priorities, schedules, and deadlines.

Required Qualifications

• 2–3 years of Inside Sales experience, preferably in parts sales, industrial equipment, marine, or a related industry.
• Experience working with ERP systems and inventory management software.
• Excellent customer service and communication skills, with the ability to professionally interact with internal teams, technicians, vendors, and customers.
• Strong understanding of parts workflows, inventory control practices, and order fulfillment processes.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines.
• Ability to troubleshoot parts-related issues, identify solutions, and follow through to resolution.
• Proficiency with Microsoft Office or similar business applications.

Preferred Qualifications

• Associate degree in Supply Chain Management, Business Administration, Logistics, or a related field; equivalent experience will be considered.
• Basic engine knowledge and familiarity with marine, industrial, or power generation equipment.
• Experience with parts catalogs and inventory management systems.
• Previous experience supporting service teams, technicians, or equipment-related parts operations.
• Experience preparing inventory reports, analyzing parts usage trends, and identifying process improvements.
• Self-motivated with a strong desire to succeed and contribute to team and organizational goals.
• Ability to multitask, prioritize competing demands, and manage multiple responsibilities in a fast-paced environment.

Physical & Work Requirements

• Ability to work in an office, warehouse, or hybrid environment as required.
• Ability to lift, move, and handle parts, tools, and inventory materials as needed.
• Ability to manage fluctuating workloads during periods of increased service demand, inventory audits, and operational initiatives.

Why Join MSHS Pacific Power Group?

At MSHS Pacific Power Group, our people play an important role in keeping essential marine and power generation operations running. As a Parts Specialist, you'll be an integral part of the team, helping ensure parts are accurately managed, readily available, and delivered to support our technicians, service teams, and customers.

You'll have the opportunity to contribute to operational improvements, strengthen cross-functional relationships, and make a meaningful impact on the efficiency and success of our business.

Benefits & Perks

MSHS Pacific Power Group offers a competitive benefits package designed to support the health, financial well-being, and work-life balance of our employees. Benefits include:

• Medical, dental, and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• 401(k) retirement plan
• Paid time off (PTO)
• Paid holidays
• Company-sponsored benefits and additional employee programs

Equal Opportunity Employer MSHS PPG is an Equal Opportunity Employer. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local laws.

Drug-Free Workplace MSHS PPG is a Drug-Free Workplace. All offers of employment are contingent on successful completion of a drug and alcohol screening, which may include testing for marijuana in compliance with applicable federal regulations and relevant state labor laws. We understand that marijuana laws vary by state, and our testing policies are designed to ensure compliance with both federal and state requirements where applicable.