Service Manager

Job Details: Job Location: Industrial Refrigeration Pros (Vertex) - Mansfield, TX, Position Type: Full Time, Salary Range: $67.00 - $76.00, Travel Percentage: Up to 25%, Job Shift: Day, Industrial Refrigeration Service ManagerIR Pros — 609 S 4th Ave, Mansfield, TX 76063  |  October 2, 2026Mansfield, TX | Full-Time Position SummaryWe are looking for a knowledgeable and motivated Industrial Refrigeration Service Manager to lead our service operations. This role oversees a team of technicians, manages customer relationships, ensures safety and compliance, and drives operational efficiency. The ideal candidate will have extensive experience in industrial refrigeration (ammonia, CO₂, and Freon systems), strong leadership skills, and a proven track record in service management.Key ResponsibilitiesLeadership & Team Management Supervise, train, and mentor service technicians and support staff Schedule and assign work orders, ensuring timely and efficient service delivery Conduct performance evaluations and support employee developmentService Operations Oversee installation, maintenance, and repair of industrial refrigeration systems Ensure adherence to preventive maintenance schedules and emergency service protocols Review and approve service reports, work orders, and job costing Maintain proper inventory and procurement of parts, tools, and safety equipmentCustomer Relations Act as the primary point of contact for clients regarding service issues Build and maintain long-term customer relationships by delivering high-quality service Address escalated concerns and ensure customer satisfactionCompliance & Safety Ensure all service work complies with OSHA, EPA, IIAR, RETA, and local regulations Promote a culture of safety and enforce company safety policies Stay current on industry codes, standards, and refrigerant regulationsBusiness & Financial Management Assist in budgeting, forecasting, and financial reporting for the service department Monitor KPIs, service revenues, and profitability Support sales efforts by identifying new service opportunities and preparing quotes for new and existing customersQualifications: Qualifications 7+ years of industrial refrigeration experience, with at least 3 years in a supervisory or management role Strong technical expertise in ammonia and Freon-based refrigeration systems RETA certification strongly preferred; EPA Universal Certification required Proven leadership and team management skills Excellent customer service, communication, and problem-solving abilities Ability to manage multiple priorities in a fast-paced environment Proficient in service management software and Microsoft Office SuitePreferred ExperienceExperience with any of the following is a plus: CO₂ refrigeration systems PSM / RMP-regulated facilities Industrial refrigeration construction and installation Budget ownership for a service department or branchPhysical Requirements Ability to visit job sites, including cold storage facilities and mechanical rooms May require occasional lifting (up to 50 lbs) and work in confined spacesBenefits Medical, dental & vision insurance and supplemental plans 401(k) retirement plan — eligibility within 90 days, with up to a 4% company match Company-paid life and accidental death & dismemberment (AD&D) insurance, and long-term disability Paid holidays & PTO Competitive hourly compensation Overtime opportunities for service technicians Company-provided service truck/vehicle for eligible positions Career advancement paths Employee referral bonus Boot program — $150 voucher after 90 days of employment, with replacement boots every two years Vehicle loyalty program — qualified employees can receive a truck (equivalent to a 5-year-old F-150) after 5 years of employment, or $10,000About IR ProsIR Pros (Industrial Refrigeration Pros) is focused on building a strong network of industrial refrigeration professionals who understand the specialized needs of our customers.Our technicians support industrial refrigeration systems in facilities including: Cold storage Food and beverage processing Refrigerated warehousing Manufacturing Distribution centers Other industrial facilitiesWe value technicians who take pride in their craft, prioritize safety, support their teammates, provide excellent customer service, and want to continue developing their industrial refrigeration expertise.If you have hands-on experience working with industrial ammonia refrigeration systems and are looking for your next opportunity, we would like to hear from you.Apply today to start a conversation with the IR Pros recruiting team.