Description

Patient Scheduler — Inbound Call Center

AICA Orthopedics · Marietta, GA

Pay: $21-27/hour + performance bonus

Location: In-office, Marietta, GA

Schedule: Full-time, Mon–Fri, 40 hrs/week

Turn inbound calls into booked appointments at a personal-injury orthopedic practice. Injured people call us in pain and unsure what to do next — your job is to earn their trust fast and get them scheduled with a doctor. If you're warm on the phone, quick, and you like hitting a number, read on.

About the role

AICA Orthopedics is Atlanta's premier orthopedic and injury care network — 21 locations, 25 years caring for accident patients. Most of the people who call us are personal-injury patients dealing with an auto accident. You're the first voice they hear, and the whole objective is simple: get them booked with the right doctor, and find out if they're working with an attorney.

What you'll do

Answer a high volume of inbound calls and web inquiries — mostly auto-accident and PI patients
Convert those calls into scheduled appointments through warm, confident conversation
Ask whether the patient has an attorney and route the case correctly
Capture accurate patient info — name, DOB, contact, injury, insurance — the first time
Document every interaction in Salesforce and stay HIPAA-compliant
Hit your answer-rate and call-to-appointment conversion targets

What you need

2+ years on the phones in a role where you booked, sold, or converted — call center, scheduling, inside sales, retail, or hospitality all count
Healthcare, medical scheduling, or personal-injury experience
A track record of hitting targets, and comfortable being measured on conversion
Genuine empathy and patience with people who are hurt and stressed — without losing the booking
Accurate, fast data entry and comfort juggling a couple of systems at once
Salesforce or similar CRM experience

Nice to have

Familiarity with attorney referral or insurance coordination
Bilingual Spanish/English

Why AICA

Performance bonus tied to conversion, answer rate, and show rate
Medical, dental, vision, 401(k) with match
Paid holidays and PTO
Structured onboarding and coaching, with room to grow across a 21-location network

Ready to book patients and hit your numbers? Apply now.

Requirements

2+ years on the phones in a role where you booked, sold, or converted — call center, scheduling, inside sales, retail, or hospitality all count
Healthcare, medical scheduling, or personal-injury experience
A track record of hitting targets, and comfortable being measured on conversion
Genuine empathy and patience with people who are hurt and stressed — without losing the booking
Accurate, fast data entry and comfort juggling a couple of systems at once
Salesforce or similar CRM experience

Nice to have

Familiarity with attorney referral or insurance coordination
Bilingual Spanish/English

Learn more about this Employer on their Career Site