Front Desk Supervisor

*Hotel experience a PLUS however will Train

FRONT DESK SUPERVISOR DUTIES AND RESPONSIBILITIES:

• Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
• Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Supervise daily shift process ensuring all team members adhere to standard operating procedures.
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Allocate rooms to expected arrivals after checking the guest’s preferences and special requests.
•  Controls cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.
• Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
•  Performs other duties as assigned, requested or deemed necessary by management.
•  Ensure Front office logbook and hotel logbook is always updated and actioned upon.
•  Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
•  Assist all departments in servicing the guests during high volume periods.
• Takes responsibility in the absence of the Duty Manager / Front office manager
• As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.

PREREQUISITES:

Having a positive attitude and excellent communication skills along with a desire to motivate and lead a winning team. 

Education:

High School Diploma or degree in Hospitality Management is an asset or bachelor's degree and/or diploma in hotel or another related field. Computer Knowledge and experience in MS office programs.

Experience:

Minimum 2 to 3 years' work experience as Front Office Associate / Front office cashier in a hotel.

Benefits:

We offer our eligible Associates a number of benefits to enhance their health and well-being:

• Group insurance, including dental and vision 
• Paid time off including vacation days, sick days and holidays
• Referral Bonus
• Hotel Discounts For – You, Your Friends & Your Family