Field Service Technician - Greater Chicago Area

Job Details: Job Location: 11336 LACKLAND RD - ST LOUIS, MO, Position Type: Full-Time, Education Level: High School Diploma / GED, Salary Range: Undisclosed, Travel Percentage: Road Warrior, Job Category: Customer Service, Field Service Technician – Greater Chicago AreaCompensation: $37.02 per hour ($77,000 annualized) plus 10% annual incentive opportunity. This is a non-exempt position and pay is subject to overtime based on hours worked.About the RoleWe are looking for a Field Service Technician to support customers through equipment start-ups, preventive maintenance, troubleshooting, and repair work. You will also support customers virtually and help ensure issues are resolved quickly and effectively.This role is a strong fit for someone who enjoys solving problems, working independently, and building trust with customers. You will work closely with customers and the Customer Support Manager to complete field service work safely, accurately, and on time while delivering a strong service experience.What You’ll DoField Service Perform preventive maintenance on equipment Diagnose issues and complete repairs including root cause analysis Complete equipment start-ups and commissioning work Perform warranty and standard repair workCustomer Support Communicate repair needs clearly with customers and the Customer Support Manager Provide troubleshooting support onsite, by phone, and by email Maintain a clean and organized job siteDocumentation and Systems Complete required service documentation in a timely way using a laptop, phone, or tablet Log service activities in Salesforce Track time and expenses daily Maintain accurate parts inventory and track parts usageTeam and Development Participate in training to build skills and product knowledge Support customer training both virtually and in person Participate in an on-call rotation every 4 to 6 weeksTravel Travel is required about 75 to 80 percent of the time Travel is typically scheduled during the week International travel may be required based on business needsWork EnvironmentSchedule is Monday to Friday with infrequent weekend work.Work includes time in the field, regular driving, and time in the office supporting customers virtually when not traveling.This role requires use of a laptop for documentation and the ability to travel with tools and equipment.Qualifications: What We’re Looking ForRequired Qualifications High school diploma or equivalent required Strong organization and attention to detail Ability to work independently with limited supervision Strong customer service and communication skills Mechanical and electrical aptitude Ability to read and troubleshoot using mechanical drawings and wiring schematics Knowledge of A and D electrical systems and diagnostic tools Ability to track work, parts, and time accurately Valid driver’s license and clean driving recordPreferred Technical training or military experiencePhysical Requirements Ability to lift up to 50 pounds as needed Ability to travel with tools and luggage over 50 pounds Why Join Us Work in a hands-on role that makes a direct impact for customers Join a team that values service, problem solving, and reliability Build your skills through training and field experience Equal Opportunity EmployerEngineered Corrosion Solutions is an equal opportunity employer. We welcome applicants from all backgrounds and provide reasonable accommodations throughout the hiring process.