Sales Operations Advisor

Job InformationApproved Date: 2/6/2025 1:53:04 PMDate Last Edited: 10/3/2025 11:36:08 AMJob Title: Inside Sales Representative (SO7025)OrganizationBusiness Unit: Sales OperationsJob SummaryThe Inside Sales Representative is responsible for providing day-to-day support for quoting and order management activitieswithin assigned accounts. This role requires a solid understanding of internal systems and processes, along with knowledge ofthe company's go-to-market strategy and partner-facing applications.The Inside Sales Representative ensures that customer needs are met accurately and in a timely manner while maintainingstrong relationships with internal and external stakeholders.As a key member of the Inside Sales team, the Inside Sales Representative will play a proactive role in maintaining accountknowledge and driving operational efficiency.This job description describes the general nature and level of work required by the position. It is not intended to be an all-inclusive list of qualifications, skills, duties, responsibilities or working conditions of the job. The job description is subject tochange with or without notice, and Management reserves the right to add, modify or remove any qualification or duty.Nothing in this job description changes the existing at-will employment relationship between the Company and the employeeoccupying the position.Job Responsibilities• Customer Support & Quoting: Respond to customer inquiries, requests for quotes, and order processing requirements within designatedtimeframes. Build and maintain a strong working knowledge of assigned accounts and ensure that customer expectations aremet.• Operational Management: Possess in-depth knowledge of WWT tools, processes, and partner-facing applications to build and validatetechnical configurations. Provide proactive support to assigned accounts, including tracking orders and providing detailed reporting tostakeholders. Work with Direct and Indirect sources of supply to ensure efficient quoting and order processing.• Collaboration & Team Support: Collaborate with internal teams, partners, and customers to support high-performance culture and achievefinancial targets. Assist in the onboarding and mentoring of new Inside Sales team members.EducationEducation Level Education Details Req Pref And/OrBachelor’s Degree in Arts/Sciences (BA/BS) Business X orBachelor’s Degree in Arts/Sciences (BA/BS) Finance X orBachelor’s Degree in Arts/Sciences (BA/BS) Related Field XA combination of education, training and experience may be considered in lieu of a degree.Work ExperienceExperience Req PrefA minimum of 2 years' progressive experience in a related field XOther Work ExperienceMinimum of two years sales and or sales support experience in the information technology industryLicenses and CertificationsLicenses/Certifications Req Pref And/OrKnowledge, Skills, and Abilities• Detail-Oriented: Able to manage multiple tasks with a focus on accuracy and timely completion.• Proactive: Takes initiative to manage customer requirements and ensure operational excellence.• Team Player: Works effectively with other team members and stakeholders to drive success.• Proficiency in WWT tools, processes, and Microsoft Office Suite (Excel, Word).Travel RequirementsEstimated Amount of Time Type of TravelUp to 5% of the time Domestic Travel onlyPeople ManagementIs this position an individual contributor or does it have direct reports?☑ Individual ContributorLevel of AutonomyA statement which describes the level of independence for this position.Work is accomplished with moderate supervision. Follows established and detailed directions. Work is reviewed for accuracyand overall adequacy.