Guest Services Team Member

Overview

$15.50 / hour 

Age Requirements 

This position has a minimum age requirement of 18 years old.

Joining our Guest Services Team means providing the excellent guest experience to every guest, every day, every time. 

With more than 100 rides, an award-winning kids’ area, 33-acre waterpark, shows and attractions, Kings Island offers the perfect combination of world-class thrills and attractions.

Some of our amazing perks and benefits: 

• FREE Admission to Kings Island and other Six Flags Parks and Waterparks! 
• FREE tickets for friends and family! 
• Exclusive employee RIDE nights, GAME nights, and FREE FOOD events! 

• Training and development programs with opportunities for advancement! 
• Programs in Food Certification, Diversity & Inclusion, and more! 
• Discounts on park food and merchandise! 
• Discounted on-site dormitory housing for Team Members living 30+ miles away (18+ only). 

Responsibilities

• Resolve guest conflict while upholding the highest levels of courtesy, cleanliness, safety, service, integrity, and inclusion.
• Welcome guests into the park, greet guests throughout the day, and proactively solve guest problems that occur throughout the guest experience.
• Effectively communicate ride admissions program and distribute brochures and disability guides.

Qualifications

• Take initiative and maintain the company’s reputation and dedication to safety, service, courtesy, cleanliness, and integrity. 
• Work collaboratively in a team setting
• Ability to learn and work independently
• Ability to master multiple computer systems
• Ability to multitask in a fast-paced environment
• Utilize strong written and verbal communication skills, including speaking in front of groups. 
• Possess excellent computer, data entry, and typing skills, and previous office administration experience is a plus.  
• Utilize problem solving skills, including having the ability to remain patient, poised, and alert to cope with challenging/unique situations. 
• Possess a positive attitude and approach. 
• Utilize strong listening and interpersonal skills.
• Demonstrate strong time management, planning, and organizational skills in order to optimize productivity. 
• Ability to work evenings, weekends and holiday periods to meet business needs.