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Job DetailsJob Location: McCall, ID 83638Position Type: Winter SeasonalJob Category: Mountain Sports & ActivitiesPosition Title: Guest Services Representative Reports To: Guest Services Manager Employment Status: Seasonal Full-Time or Part-Time; Winter 26/27 Job Summary: Guest Service Representatives are the front line for total guest satisfaction covering pre-arrival contact, sales of all mountain products and addressing concerns brought to department’s attention. This is a position requiring availability on weekends and holidays to sell ticket products and create the best guest experience at Brundage Mountain. Full and part-time positions available. Essential Duties and Responsibilities: Execute the flow of information to guests about mountain services, featured products, company activities, answer questions, give directions, and make recommendations Provide thorough follow-up with all guest communications via phone, in person, and email Active in the promotion of Brundage products and events. Help manage signup sheets and waivers of liability, etc. Ensure procedures and product policies are being followed, and alerting leadership and team of potential issues with recommendations on how to resolve them Maintain a high level of professional appearance, demeanor, and ethics in dealing with guests, co-workers, and outside vendors Complete sales and reservation transactions using Entabeni Point-of-Sale system Enforcing Brundage health/safety policies with guests and fellow employees QualificationsJob Qualifications: High School GED required Ability to effectively present detailed information both verbally and in written form to guests, management, and employees Proficient in Microsoft Office applications including Word, Excel, and Outlook Minimum of 1 year of customer service experience Minimum of 1 year of cash handling experience Other Requirements: Must be 18 years or older Knowledge of the Brundage/McCall area restaurants and attractions Must be able to work a flexible schedule including weekends/holidays
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