Guest Services Team Lead

Description

Grace Adventures is a religious organization that makes employment decisions on Bible based beliefs and practices. Because of the nature of our Christian program; Christian belief, character, and practice are essential requirements of employment positions.

SUMMARY OF POSITION: Fulfill the ministry of Grace Adventures and to provide a safe, Christian environment where families can be impacted. This person is one of the first representatives of Dunes Harbor Family Camp, and will be expected to serve guests by maintaining a standard of excellence in the welcome center. This person must demonstrate strong computer, organization, and customer service skills to carry out the mission of Grace Adventures through the ministry's purpose.

SPECIFIC RESPONSIBILITIES:

• Assist with equipping welcome center staff to be successful in their position
• Assist the Guest Service Supervisor in cultivating a positive work atmosphere
• Oversee the operations of the welcome center in the supervisors absence
• Responsible for organizing and implementing the operation of the Request/Waitlist
• Responsible for processing weekly sign up sheets (Kayak rentals & Laser Tag)
• All other duties as assigned by Campground Management 

GENERAL RESPONSIBILITIES: 

• To serve guests by maintaining a standard of excellence in office management and customer service
• Understand the Grace Adventures ministry and be supportive of its goals 
• Understand the reservation system and process  

RESPONSIBLE TO: Dunes Harbor Family Camp Director

REPORTS TO: Guest Services Supervisor

Requirements

QUALIFICATIONS: 

• Minimum age: 18
• Have a personal growing relationship with Jesus Christ
• Strong Worldview 
• An attitude of excellence in workmanship
• A supportive attitude to the needs of staff, guests and goals of the organization
• An ability to direct and supervise the energies of staff 
• A desire to learn and develop new skills
• Self-disciplined and self-motivated
• Ability to communicate well
• Good health and stamina is required to implement campground programming. This will involve long hours and lifting at times.