Item Entry Technician

Item Entry Technician

Location: Mechanicsburg, PA
Department: Benecard Central Fill Operations
Schedule: Full-Time | Monday-Friday

Position Summary

Benecard Central Fill is seeking a detail-oriented and highly organized Item Entry Technician to support prescription processing operations. This role is responsible for accurately reviewing, entering, and validating prescription information to ensure timely claims adjudication and efficient workflow management. The ideal candidate possesses strong data entry skills, excellent attention to detail, and the ability to work independently in a fast-paced pharmacy environment.

Key Responsibilities

• Accurately enter prescription and patient information into pharmacy systems.
• Review incoming prescriptions for completeness, accuracy, and compliance requirements.
• Resolve prescription processing issues and research exceptions that may prevent successful claim adjudication.
• Interpret prescription sig codes and ensure proper data entry of medication instructions.
• Collaborate with pharmacy, operations, and customer service teams to address order discrepancies.
• Maintain strict compliance with HIPAA, state, and federal regulations governing patient information.
• Monitor and prioritize prescription workflow to meet productivity and service-level expectations.
• Identify and escalate recurring processing issues to appropriate management.
• Provide exceptional internal and external customer support related to prescription processing inquiries.
• Assist with departmental projects and perform additional duties as assigned.

Qualifications

Required

• High school diploma or equivalent.
• Strong data entry and computer skills with exceptional attention to detail.
• Ability to read and interpret prescription terminology and sig codes.
• Proven problem-solving and troubleshooting abilities.
• Ability to work independently and manage multiple priorities in a high-volume environment.
• Strong verbal and written communication skills.

Preferred

• Previous pharmacy, healthcare, medical billing, or prescription processing experience.
• Experience working with pharmacy management systems or healthcare software.
• Knowledge of insurance claim adjudication processes.
• Pharmacy Technician certification is a plus.