At Alliance, it is our mission to promote wellness in the community. Our not-for-profit organization is the largest comprehensive behavioral health provider in Shelby County. We offer outpatient, intensive outpatient, home-based, and community-based programs, including a continuum of crisis services to over 22,000 residents of Shelby County. We’re committed to bringing compassionate and dedicated individuals to help us continue to provide the best services to our community.

Position Summary

The Clinical Manager provides clinical leadership for the assigned clinic and assists with overall operational excellence. This role ensures high-quality client care by supervising the clinic assistant and clinicians, monitoring staff productivity, reviewing clinical documentation for timeliness and accuracy, and maintaining compliance with agency and regulatory standards.

Qualifications

Master’s degree or higher in Psychology, Human Services, or related field (required)
Current Tennessee licensure in a mental health discipline (required)
Supervisory and program administration experience in behavioral health
Strong clinical judgment, organizational skills, and attention to detail
Ability to balance staff, client, and organizational needs effectively

Key Responsibilities

Provide individual and group supervision to clinical staff
Monitor staff caseloads, productivity, and service delivery standards
Review and approve clinical documentation (including monthly quality audits) to ensure accuracy, quality, and timeliness
Assign cases and oversee treatment planning, staffing, and follow-up
Ensure compliance with accreditation, licensure, grant, and agency policies
Research and address client complaints/concerns with effective resolutions
Support professional development and provide coaching/training to staff
Address performance issues and ensure accountability for outcomes
Provide clinical backup as needed and assist with complex cases
Collaborate with administrative staff to support efficient clinic operations
Monitor and approve clinical staff leave requests
Effectively manage and provide direct care to a reduced caseload size to be determined by clinic volume

Schedule

Full-time (minimum 40 hours/week)

Benefits

Health & Wellness: Medical, dental, vision, FSA, long-term disability (company-paid)
Financial Wellbeing: Competitive pay, life insurance (company-paid), 403(b) with company match, employee discounts, loan forgiveness eligibility
Career Development: Growth and advancement opportunities
Work-Life Balance: PTO, paid holidays

ALLIANCE is an Equal Opportunity Employer (EOE M/V/F/H).

Learn more about this Employer on their Career Site