Lead BecomingONE Connector

Job Details: Job Location: Agape - Central Office - Memphis, TN, Position Type: Full Time, Education Level: 4 Year Degree, Salary Range: Undisclosed, Job Category: Nonprofit - Social Services, $45,000 - $49,000Position Title: Becoming ONE Lead Relationship ConnectorDirect Supervisor: Becoming ONE Program SupervisorFLSA Status: Non-Exempt (Hourly)Supervisory Responsibilities: None. This is a non-supervisory lead role.Job Summary:As part of Agape’s place-based, Two-Generation (2Gen) poverty-reduction strategy, carried out through Powerlines Community Network (PCN), the Becoming ONE Lead Relationship Connector works with couples, faith-based leaders, and community partners to strengthen healthy relationships and marriages and to promote family stability. The Lead Relationship Connector carries a caseload of couples and is their main contact from enrollment through programming and 12 months of monthly follow-up. The role also takes on more responsibility for program delivery, curriculum facilitation, event coordination, data quality, and peer support within the Becoming ONE team.The Lead Relationship Connector serves as the team’s lead facilitator and practice resource. They model high-quality, strength-based service delivery, help onboard and coach Relationship Connectors as a peer, and support the Program Supervisor with planning, quality monitoring, and partner relations. This position does not supervise staff. It does not hire, discipline, or complete performance evaluations, and it does not assign or approve time. Formal supervision of all Relationship Connectors stays with the Program Supervisor.Aligned with Agape’s mission, this role helps ensure that couples served by Becoming ONE experience hope-centered support, meaningful relationships, and clear pathways toward relational, social, and economic well-being for themselves and their children.Key Responsibilities:Case Management & Service Planning Couple Engagement: Serve as the main contact for an assigned caseload of couples from enrollment through programming, and provide monthly follow-up for 12 months. Intake & Enrollment: Conduct intake and enrollment, assist with assessments, and work with each couple to develop and update a Relationship Success Plan that notes needed, desired, and requested services and resources. Two-Generation Service Delivery: Provide two-generational, family-driven, and strength-based services that align with families’ voice and choice regarding their social and economic goals. Assessment & Referral: Deliver pre- and post-assessments and other identified assessments. Identify additional participant needs and link couples to internal and external services, including services not funded by the grant. Crisis Response: Respond appropriately to family crises as they arise and follow Agape safety protocols, including protocols for domestic violence screening and referral.Lead Facilitation & Curriculum Delivery Lead Facilitator: Become proficient in, and serve as lead facilitator for, all curricula used in the Becoming ONE Program, including but not limited to Prepare/Enrich and PREP 8.0, Within My Reach, and 24/7 Dad: AM & PM. Co-Facilitation & Modeling: Co-facilitate workshops with newer Relationship Connectors and Marriage Mentors to model curriculum fidelity, engaging group instruction, and culturally responsive delivery. Fidelity Support: Help the Program Supervisor monitor curriculum fidelity through session observations, attendance tracking, and participant feedback. Share observations and recommendations with the Program Supervisor. Facilitator Readiness: Help maintain curriculum materials, session plans, and workshop schedules so that sessions run on time and as designed.Peer Leadership & Team Support (Non-Supervisory) Peer Onboarding: Help orient and train new Relationship Connectors on Becoming ONE program practices, curricula, documentation standards, and data systems, as directed by the Program Supervisor. Practice Resource: Serve as a go-to resource for Relationship Connectors on program procedures, case documentation, and strength-based practice. Escalate personnel, performance, and policy matters to the Program Supervisor. Supervisor Back-Up: When the Program Supervisor is unavailable, provide day-to-day program coverage such as answering partner and participant questions, keeping event and workshop schedules on track, and routing urgent matters to the Becoming ONE Program Director. This coverage does not include supervisory authority. Case Consultation: Lead or co-lead team case reviews and share promising practices to strengthen consistency of services across the team.Program Events & Marriage Mentors Facilitator Work Group: Help the Program Supervisor plan, coordinate, and lead the Marriage and Singles’ Mentors Work Group, including session logistics, mentor communication, and mentor–couple matching support. Major Events: Take a lead role in planning and carrying out major project events, including Marriage Retreats, the Family Reunion, and other program activities, covering logistics, vendors, participant communication, and on-site coordination. Participant Activities: Coordinate onsite events and activities that encourage stability and help couples and families reach their goals.Recruitment, Partnership & Community Engagement Outreach & Recruitment: Help plan and lead outreach and recruitment efforts to meet Becoming ONE enrollment targets, working with churches, faith-based leaders, and community partners. Partner Relationships: Build and maintain positive relationships with faith-based leaders, community partners, supporters, and advocates to expand referral sources and resources for couples. Interagency Collaboration: Work in partnership with all Agape departments and other agencies involved in the Becoming ONE Program, led by Agape Child & Family Services. Representation: Attend and represent Agape in meetings, trainings, community events, and partner collaborations, including Multidisciplinary Team Meetings and other agency-sponsored training.Data Quality, Documentation & Reporting Documentation: Maintain current and accurate documentation of services provided to couples and singles, and provide necessary data to Agape and partnering agencies, if agreed upon, for entry into the appropriate data systems. Data Quality Review: Help the Program Supervisor review team data in CaseWorthy, HopeHub and nFORM for completeness, accuracy, and timeliness. Identify gaps and help resolve them before reporting deadlines. Continuous Quality Improvement: Use program data to support continuous quality improvement for Powerlines Community Network based programs, and contribute to program planning, grant reporting, and evaluation activities.Organizational Engagement Complete internal reports and provide information concerning participant progress and stability. Attend regular supervisory and team meetings. Participate in staff meetings, in-service training, conferences, and approved workshops, seminars, and training events. Participate in other agency functions, such as community awareness events, advocacy activities, and fundraising events. Participate in agency planning and development, especially in areas related to the Becoming ONE program. Must be able to work a flexible schedule, including evenings and weekends, to meet participant and program needs. Perform other duties within the general scope of this position as assigned by the Program Supervisor, Program Director, or other members of the Agape Leadership Team.Record Keeping Maintain accurate and timely case records according to Agape procedures and grant standards through data entry into CaseWorthy, HopeHub, nFORM, and other required systems. Be prompt in initiating and responding to correspondence and inquiries. Submit timely reports of referrals and participant progress to the Program Supervisor. Use required data for reporting, evaluation, and continuous quality improvement.Core Competencies & Attributes Mission-Driven: Demonstrates commitment to Agape’s mission of fighting poverty so families can flourish, ensuring that couple and family engagement supports long-term stability and opportunity. Relationship Builder: Builds trust with couples, Marriage Mentors, Singles Mentors faith-based leaders, and community partners, and serves as a positive and consistent role model. Peer Leader: Leads by example and influence rather than authority. Coaches, encourages, and equips colleagues to deliver high-quality services. Skilled Facilitator: Facilitates engaging, culturally responsive group instruction and adapts delivery to meet the needs of diverse couples. Hope-Centered Problem Solver: Uses assessment data and participant insight to clarify goals, remove barriers, and reinforce participant agency. Organized & Dependable: Manages a caseload alongside event, facilitation, and data responsibilities with strong time management. Integrity & Operational Excellence: Upholds documentation accuracy, participant confidentiality, and Agape’s PQI processes with professionalism and accountability.Qualifications: Education & Experience:Required: Bachelor’s degree in Education, Psychology, Social Work, Human Services, or a related field from an accredited college or university, or an equivalent combination of education, training, and experience. Minimum of three years of relevant experience, including at least one year delivering relationship education, marriage ministry, family services, or similar group-based programming. Proven ability to facilitate engaging group instruction for adults and couples. Demonstrated knowledge of marriage ministry, singles ministry and a demonstrated ability to work with a wide range of people, especially married and committed couples, and to provide culturally competent service delivery. Experience in coaching, training, or mentoring peers or volunteers. Experience in using a case management system to enter case notes, track client information, and monitor performance. Strong written and verbal communication, organizational, and problem-solving skills, and proficiency in Microsoft Office Suite.Preferred: Facilitator certification in Prepare/Enrich, PREP 8.0 Within My Reach, 24/7 Dad: AM & PM, or other evidence-based relationship education curricula. Experience with CaseWorthy, HopeHub, and nFORM. Experience planning large events such as retreats, conferences, or participant gatherings. Prior experience as a Relationship Connector or in a similar role on a federally funded healthy marriage and relationship education project. Must have reliable transportation and the ability to travel to multiple work-related locations, including locations outside the city and county, as required. Employees who drive for business purposes must possess a valid driver's license, maintain legally required automobile insurance coverage, and meet applicable organizational driving requirements. Must be willing to work a flexible schedule, including evenings and weekends, as needed. Candidates must also be committed to Agape’s Performance Quality and Improvement (PQI) standards of quality & excellence.Physical Requirements: Prolonged periods of sitting at a desk and working at a computer. Prolonged walking, standing, and climbing stairs within community sites, churches, workshops, retreats, and events. Setting up and breaking down event and workshop spaces. Must be able to lift up to 20 pounds at a time.Core Values AlignmentThis role reflects and reinforces Agape’s VOICES values:Valuing Others | Openness | Interconnected | Communication | Empathy | Seeking to Glorify GodThis job description is not intended to be an exhaustive list of duties or responsibilities. Agape leadership reserves the right to modify the role to meet organizational needs.Agape Child & Family Services, Inc. is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, sex, sexual orientation, gender identity, national origin, disability, or veteran status.