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- Order office supplies for sales office as directed by DOS
- Prepare sales kits for sales team
- Create banquet room door signs for groups in meeting rooms as well as maintain the reader board in the lobby with all group functions
- Efficiently sort and distribute mail for the hotel
- Collaborate with clients to understand their specific event objectives and requirements.
- Develop customized event orders, including detailed budgets, timelines, and layouts.
- Coordinate with various hotel departments, such as catering, audio-visual, and housekeeping, to ensure seamless execution of events.
- Provide exceptional customer service, promptly addressing client inquiries, concerns, and special requests.
- Conduct site visits and pre-event meetings to ensure all details are accurately communicated and executed.
- Oversee the setup and breakdown of event spaces, ensuring they meet the client's specifications and exceed their expectations.
- Anticipate and resolve any operational challenges or issues that may arise during events.
- Assist hotel group guests to ensure a successful event by being the housing and billing contact from pre-arrival through departure; providing excellent service and hospitality following the brand guidelines.
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate.
- Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Set-up proper billing accounts (i.e. share-with, room/tax/incidentals, tax exempt, direct/special billing, and group bookings) according to accounting policies. Work closely with various departments and outside entities to achieve successful groups from pre-arrival through final bill.
- May perform additional duties as required
Qualifications
- Physical Requirements (In-Office Role)
- Ability to work in a standard office environment.
- Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
- Occasional standing and walking throughout the workday.
- Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
- Ability to communicate effectively verbally and in writing.
- Occasionally required to stand, walk, bend, reach, or carry items.
- Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
- Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
- Ability to hear and participate in conversations and meetings, use phone and/or headset
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
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