Specialist-Patient Placement Center

Job Summary

Supports the coordination and facilitation of patient transfers and placement across the Baptist Health System. This position serves as an initial point of contact for incoming patient placement requests and is responsible for obtaining, verifying, documenting, and communicating essential patient and transfer information in a timely and accurate manner. The Patient Placement Center Specialist works closely with PPC nurses, providers, referring facilities, receiving facilities, and other healthcare team members to ensure requests are efficiently progressed through the placement process. The role requires strong communication, critical thinking, attention to detail, organization, and the ability to manage multiple requests in a fast-paced, high-volume environment. The Patient Placement Center Specialist does not independently perform clinical triage but supports the clinical triage and placement process by ensuring the appropriate information is obtained, documented, communicated, and escalated according to established PPC workflows and protocols. The position is essential to reducing delays, improving communication, and allowing clinical staff to focus their expertise on patient-centered clinical decision-making and placement.

Job Responsibilities

•    Receive and process patient placement and transfer requests.
•    Gather, verify, and accurately document required patient and transfer information.
•    Coordinate communication between referring facilities, providers, and PPC staff.
•    Monitor requests, identify barriers, and escalate urgent situations as appropriate.
•    Maintain compliance with regulatory requirements, organizational policies, and departmental standards.
•    Other duties as assigned.

Minimum Required Experience

Two (2) years experience in acute hospital care settings or medical office with evidence of increasing responsibilities.

Preferred/Desired Experience

Experience with electronic medical records or healthcare information systems preferred.

Minimum Required Education

High School Diploma or Equivalent.

Minimum Required Special Skills

Competent in the use of computer applications