Customer Service Technician- Medical Equipment

Essential Job Duties and Responsibilities

• Deliver, set up, and maintain medical equipment with a patient‑first mindset, ensuring each interaction reflects compassion, respect, and attentiveness.
  
• Provide supportive, easy‑to‑understand education to patients and caregivers on equipment use, safety, and maintenance—empowering them to feel confident and secure in their care.
  
• Offer kind, patient‑centered customer service over the phone and in person, helping individuals navigate questions, concerns, and equipment needs with reassurance.
  
• Complete all delivery forms, documentation, and patient instructions accurately to support continuity of care and safe equipment use.
  
• Maintain a clean, safe, and organized company vehicle to ensure reliable service for patients.
  
• Coordinate insurance verification with care and accuracy, helping patients understand coverage and reducing stress during the intake process.
  
• Manage intake responsibilities—including answering calls, receiving referrals, collecting patient information, and preparing charts—with empathy and professionalism.
  
• Observe and communicate additional patient needs, advocating for their comfort, safety, and wellbeing.
  
• Prepare accurate files, tickets, and documentation for billing, routing, and daily operations to support seamless patient care.
  
• Provide courteous, compassionate service to walk‑in patients and referral sources, ensuring every person feels valued and supported.
  
• Troubleshoot equipment concerns with patience and clarity, helping patients feel reassured and safe.
  
• Maintain up‑to‑date knowledge of medical equipment, supplies, and regulations to deliver high‑quality, reliable support.
  
• Participate in on‑call assignments as needed, offering calm, empathetic assistance during after‑hours needs.
  
• Work cooperatively with team members to coordinate deliveries and ensure timely, compassionate patient service.
  
• Perform additional duties as assigned to support patient health, comfort, and overall care experience.
  

Travel

• Travel via company/personal vehicle required to patient’s homes for set-ups and reoccurring delivery
  
• Use of a personal vehicle may be required for deliveries, all miles driven for company purposes will be eligible mileage reimbursement
  

Requirements

Qualifications:

Required Education and/or Experience

• High school diploma or GED equivalent, required
  
• Valid driver’s license in state of residence with a clean driving record
  

Preferred Education and/or Experience

• Experience with medical equipment, preferred
  
• One year of related work experience, preferred
  
• Medical terminology, preferred
  

Employment is contingent upon successfully completing abackground check, drug screening, compliance onboarding, and credentialingrequirements, as well as maintaining a valid driver’s license with a cleandriving record when applicable to the position.

Benefits

Benefits

• Generous paid time off and paid holidays
  
• Bonus and incentive opportunities 
  
• Fixed and variable car reimbursement for Area Managers and Account Executives
  
• Car, mileage, and telephone reimbursement (as applicable)
  
• Employee discount and recognition programs
  
• Employee Assistance Program (EAP)
  
• 401(k), HSA, and FSA/Dependent Care FSA
  
• Medical, prescription, dental, and vision coverage
  
• Life insurance, disability, accidental death, identity protection, and legal services