Engineer I

About the Role:

As a Level I Engineer with Stability Networks, you will be a key member of our unified service team, providing front-line technical support for our managed clients. You will triage, and resolve Level 1 incidents and requests, respond to alerts, and escalate issues to senior engineers according to company standards. This role requires solid fundamentals in Windows environments, desktop and printer support, and basic networking, along with a commitment to exceptional customer service. You will build your technical expertise through hands-on experience, follow and contribute to documentation, and help deliver reliable, high-quality service.

We are looking for Highly motivated and self-driven individuals, with a strong sense of ownership and initiative, and that are Eager and a proactive learner who actively seeks opportunities to expand skills, knowledge, and technical capabilities.

Minimum Qualifications:

• 0–2 years of experience:
  • Basic networking
  • Desktop and printer support
  • Help Desk
  • OR relevant internship / lab experience
  • OR strong personal IT background with demonstrated hands‑on troubleshooting
• Basic understanding of service support principles and practices.
• Strong analytical and problem-solving skills.
• Effective communication skills, both written and verbal.

Preferred Qualifications:

• 1-2 years of experience:
  • Customer service
  • Microsoft 365
  • RMM or endpoint management platform
  • Ticketing system (PSA, help desk, or ITSM tool)
• Experience working in Managed Service Provider environment
• Experienced verbal and written communication
  • Able to explain technical issues in non‑technical language
  • Professional email and ticket updates
• Ability to work collaboratively in a team environment.
• Eagerness to learn and adapt to new technologies and methodologies.

Responsibilities:

Skills:

The required skills enable the Level I Engineer to apply fundamental support concepts to real-world client issues. Proficiency in Windows desktop operating systems, printing solutions, and basic networking supports accurate analysis and efficient resolution. Professional verbal and written communication is essential for collaborating with team members, explaining technical issues in non-technical language, and writing clear emails and ticket entries. Preferred experience with Microsoft 365, ticketing systems, and RMM or endpoint management tools, along with familiarity with industry standards, further strengthens the ability to resolve issues quickly. Continuous learning and adaptability are critical for staying current with evolving technologies and improving service quality every day.