Administrative Assistant Landscape

Job Details: Job Location: Leisure World Community Association - Mesa, AZ, Position Type: Full Time, Salary Range: Undisclosed, Job Category: Admin - Clerical, Full-Time 40 hours week Monday through FridayAbout the RoleWe are looking for a friendly and organized Customer Service Receptionist for the Landscaping Department to be the first point of contact for our residents and visitors in person and on the phone.  In this role, you will create a warm, welcoming environment while handling daily front-desk operations, basic administrative tasks, customer inquiries with care, accuracy and professionalism, some financial duties including tracking, storing and retrieving information.  Must be comfortable with excel basics and running reports.  The ideal candidate is comfortable working as a team with minimal supervision.Key Responsibilities Front Desk Operations: Greet and handle customer inquiries in a polite and professional manner.  Follow policy and procedure and be comfortable explaining process to the customer. Communications: Answer, screen, and route incoming phone calls, and respond to general inquiries via email or in person. Customer Support: Assist walk-in customers and callers with questions and basic troubleshooting or guidance. Computer & Admin Tasks: Perform data entry, maintain digital logs, update client records, and manage office correspondence using basic computer skills. Office Coordination: Keep the reception and waiting areas clean, organized, and stocked with necessary materials. Oversee the work order system and report to Department Manager at least monthly including tracking work order expiration dates and ensure accountability for work order completion. Qualifications Experience: Proven experience in customer service, retail, or a front-desk/receptionist role is preferred. Computer Skills: Comfortable using basic office technology, including email clients, Microsoft Office, Excel, and standard scheduling or database software.  Canva experience is a plus. Communication Skills: Strong verbal and written communication skills with a patient, friendly, and calm demeanor under pressure. Organization: Ability to multitask, manage time well, and keep track of daily, weekly, monthly front-desk duties. Bilingual Bonus (Plus): Fluency in both English and Spanish is a plus.     Reliable and consistent attendance and punctuality is critical in this role; and Contributes to the overall success of the company by performing all other duties and responsibilities as assigned, maintaining high levels of accuracy, maintaining a professional demeanor and appropriate levels of confidentiality, and providing excellent customer service. Qualifications: Qualifications High school diploma or equivalent. Three (3) years minimum customer service experience preferred. Two (2) years of administrative support experience preferred. Two (2) years of finance/billing experience preferred. Working knowledge of Microsoft Office Word, Excel, Outlook, etc., (Photoshop and Publisher experience are a plus). Effective verbal and written communication skills. Ability to read, write, and understand the English language required.