Front Desk Sales and Customer Service

Overview

We are looking for positive, upbeat, energetic individuals to join our team. Our customers will be your #1 priority! Starting at $16 base plus unlimited bonus/commission. Must have a flexible schedule.

At Elements, we believe in creating an outstanding customer experience -- from the moment the client calls to book an appointment until they leave our studio! You are the face of our company -- so you must embrace the essential healing aspects of our offering and the culture in our studio!  

Responsibilities

Job Description: You would be directly responsible for membership sales and building relationships with our clientele, over the phone and in our lobby. A great salesperson knows that people buy from people that they like so you must be comfortable standing and greeting each client and carrying on a conversation while standing or sitting with them in our lobby.

• Matching clients with the perfect therapist to meet their needs
• Selling Memberships to the Wellness Program (Maintaining certain sales quotas)
• Selling Packages
• Selling Gift Cards
• Upgrading - longer sessions, aromatherapy or hot stone
• Answering phones professionally and converting phone calls into appointments.
• Accurate scheduling and completing the retail sales process.
• Addressing emergency scheduling issues quickly and professionally.
• Addressing client requests and disputes professionally and efficiently
• Facilities management, including but not limited to, hourly studio checks to ensure massage rooms and restrooms are clean and properly stocked.
• Maintain leadership in the studio while management is not there

Qualifications

Must Haves:

• Customer Facing Sales and Customer Service Experience 
• Must be available some nights and weekends
• Conversationalist / Quick Wit
• Able to work with a diverse group of people
• Understand / Believe in the Benefits of Massage
• Computer proficiency-Microsoft Office, Word, Excel, Internet Explorer
• Retail or industry experience, a plus
• Web-based scheduling, a plus
• Attention to detail and the ability to follow instructions (written and verbal) is essential
• Ability to remain flexible in a constantly changing environment
• Ability to remain confident and calm under stress
• Ability to think quickly / apply common sense for solutions

Benefits