Area Manager (Metairie and West Bank)

Job Details: Job Location: Metairie - Metairie, LA, Position Type: Full Time, Salary Range: Undisclosed, Job Category: Health Care, Position SummaryThe Area Manager oversees the daily operations, team performance, and patient experience of two plastic surgery and aesthetic clinic locations. This role leads clinic nursing staff, medical aestheticians, and Patient Experience Coordinators while partnering with plastic surgeons, providers, and internal departments to ensure efficient operations, quality patient care, and consistent service standards.Key Responsibilities1. Clinic Operations & Leadership Oversee daily operations at two clinic locations, ensuring consistent workflows, staffing, scheduling, and service standards. Maintain a visible leadership presence and ensure both clinics operate efficiently. Identify operational challenges and implement improvements. Serve as the primary operational partner to plastic surgeons and providers.2. Physician, Surgical & Insurance Coordination Support the patient journey from consultation through surgery and follow-up. Coordinate teams to support surgical schedules, patient needs, and efficient patient flow. Monitor surgical scheduling, block utilization, and operational barriers. Oversee clinic workflows for insurance verification, benefits, prior authorizations, and surgical approvals. Ensure staff understand the difference between reconstructive/medically necessary procedures and cosmetic/self-pay services. Partner with providers and Revenue Cycle to support accurate documentation and timely insurance submissions.3. Team Leadership & Development Lead clinic nursing staff, medical aestheticians, and Patient Experience Coordinators. Oversee staffing, scheduling, daily team operations, and performance. Establish clear expectations and provide ongoing coaching, training, and performance feedback. Support recruiting, onboarding, and employee development. Promote teamwork, accountability, and a positive workplace culture. Partner with clinical leadership on nursing workflows, clinical needs, and patient safety concerns.4. Patient Experience Ensure consistent patient service throughout scheduling, consultations, check-in/out, and follow-up. Address patient concerns and service recovery needs. Support patient retention, communication, and overall satisfaction. Ensure teams deliver a welcoming and patient-focused experience.5. Department Partnerships & Daily Financial Processes Partner with Finance on daily financial processes and reporting. Ensure timely reconciliation of daily transactions and completion of deposits. Partner with Marketing and the external marketing agency on clinic initiatives, events, and promotions. Collaborate with Inventory and other internal departments to address clinic needs.6. Compliance & Performance Ensure teams follow company policies, HIPAA, OSHA, and applicable regulations. Support operational audits, training, and compliance initiatives. Monitor clinic performance and key performance indicators (KPIs). Identify opportunities for improvement and communicate results and concerns to senior leadership.Key Performance Indicators (KPIs)Performance will be measured by: Clinic operations, staffing, and scheduling efficiency. Surgical scheduling, patient progression, and block utilization. Insurance verification and authorization turnaround. Aesthetic productivity, retention, and rebooking. Patient satisfaction and service recovery. Employee performance, development, and retention. Timely daily reconciliation and deposits. Compliance and consistency across both locations.Core ValuesThe Area Manager is expected to lead by example and demonstrate our core values in all interactions with patients, employees, providers, and colleagues. Joyful: Creates a positive and welcoming environment. Teamwork: Builds relationships and encourages collaboration. Authentic: Leads with honesty, integrity, and genuine communication. Passionate: Demonstrates enthusiasm and commitment to the team and organization. Patient Devoted: Places patients at the center of decisions and ensures they feel valued and cared for.Qualifications: QualificationsRequired: 3–5 years of management or leadership experience in healthcare, plastic surgery, aesthetics, dermatology, or a related medical setting. Experience managing employees, daily clinic operations, and multiple teams or locations. Working knowledge of plastic surgery insurance processes, including benefits, prior authorizations, medical necessity documentation, and surgical approvals. Understanding of reconstructive/medically necessary versus cosmetic/self-pay procedures. Strong leadership, communication, organization, and problem-solving skills. Knowledge of HIPAA and general healthcare compliance. Ability to travel between assigned clinic locations.Preferred: Bachelor's degree in Business, Healthcare Administration, or a related field. Plastic surgery or aesthetic practice experience. Multi-location management experience. Familiarity with EMR and practice management systems.Core Competencies Leadership and accountability Team development and communication Organization and problem-solving Patient-focused decision-making Collaboration and relationship building Ability to manage multiple prioritiesGeneral ExpectationsThe Area Manager is expected to demonstrate professionalism, sound judgment, flexibility, and a commitment to the success of both clinic locations. Regular travel between assigned locations is required. Physical Requirements Prolonged periods of sitting at a desk and working on a computer (up to 8 hours per day). Frequent standing and walking within the clinic to supervise operations and support staff/patients. Occasional bending, stooping, and reaching to access files, supplies, or assist with minor clinical support tasks. Ability to lift or move light objects (e.g., boxes of medical supplies, patient charts, or small equipment) typically up to 20 pounds. Manual dexterity and visual acuity to operate computers, phones, and office/medical equipment. Clear verbal communication to interact effectively with patients, staff, vendors, and physicians. Hearing ability to respond to patients, phone calls, and internal communications in a clinical setting.