The Company

Omega Hospital is a specialty surgical hospital in Metairie, Louisiana. Our team is committed to delivering excellent patient care and service, and our IT Support Specialist plays a key role in keeping our staff connected, secure, and productive every day. This is a great opportunity to build hands-on IT experience in a healthcare setting while working alongside a supportive leadership team and our managed IT partners.

General Purpose

The IT Support Specialist provides first-line technical support to staff, resolving day-to-day issues with email, logins, devices, and software. This role serves as the on-site point of contact for IT requests and coordinates with the company's managed IT provider and technology vendors on issues that require escalation.

Essential Responsibilities

Serve as the first point of contact for staff IT requests in person, by phone, and by email, including email issues, login problems, password resets, and account lockouts.
Set up, update, and deactivate user accounts and system access (e.g., Microsoft 365, email, and business applications) for new hires, role changes, and separations, following established access procedures.
Troubleshoot and resolve issues with workstations, laptops, printers, phones, and other peripherals.
Set up and configure new computers and devices, and install approved software and updates.
Assist staff with basic access and log-in issues for clinical and business systems, escalating application issues to the appropriate vendor.
Log, track, and document IT requests and resolutions so issues are followed through to completion.
Escalate network, server, and security issues to the managed IT provider, and coordinate vendor and on-site service visits.
Follow HIPAA privacy and security practices, and promptly report suspected security incidents, such as phishing emails or lost devices.
Maintain an inventory of IT equipment and assigned devices.
Create simple how-to guides and help train staff on basic IT tools and processes.
Performs other duties as assigned.

Knowledge, Skills, & Abilities

Customer service mindset, with patience and professionalism when helping non-technical users.
Working knowledge of Windows and Microsoft 365 (Outlook, Teams, OneDrive), including account and password management.
Basic understanding of computer hardware, printers, and network connectivity.
Strong troubleshooting skills and the ability to clearly explain technical issues and next steps.
Ability to maintain confidentiality and handle sensitive information appropriately.
Organized and dependable, with the ability to manage multiple requests and prioritize urgent issues.
Willingness to learn new systems and work independently with guidance from leadership and IT partners.
CompTIA A+ or similar entry-level IT certification preferred.

Education & Experience

High school diploma or GED required.
Associate degree, technical certificate, or coursework in information technology preferred.
0-2 years of help desk, technical support, or related experience; internships, coursework, or hands-on experience will be considered.
Experience in a healthcare or office environment is a plus.

Physical Demands & Work Environment

Ability to remain in a stationary position (e.g., sitting or standing) for extended periods.
Ability to move about to perform job duties (e.g., walking, bending, reaching, kneeling, and working under desks to access equipment).
Ability to lift and carry items up to 30 lbs, such as computers and printers.
Ability to operate standard office equipment (e.g., computer, phone, copier).
Ability to communicate effectively in person, by phone, and in writing.

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