Service Advisor

Join Our Team and Deliver Exceptional Customer Service!

Are you a people-focused professional with a passion for automotive service and customer satisfaction? We are seeking a motivated Service Advisor to serve as the vital link between our customers and service department at Walker Acura. If you thrive in a fast-paced environment, enjoy building relationships, and excel at providing outstanding customer experiences, we'd love to hear from you.

Position Summary

As a Service Advisor, you will be the primary point of contact for customers throughout the vehicle service process. You will be responsible for understanding customer concerns, recommending maintenance and repair services, coordinating with technicians, and ensuring customers receive clear communication from vehicle drop-off through delivery. Your ability to build trust and deliver exceptional service will play a key role in the success of our dealership and the satisfaction of our customers.

Key Responsibilities

• Greet customers promptly and professionally while assessing their vehicle service needs.
• Document vehicle concerns and customer information accurately in the service management system.
• Prepare service estimates and obtain customer authorization before repairs begin.
• Clearly explain recommended repairs, maintenance services, and associated costs.
• Coordinate with technicians to ensure accurate diagnosis and timely completion of repairs.
• Schedule service appointments and manage repair workflow efficiently.
• Keep customers informed throughout the repair process and provide status updates.
• Process repair orders, invoices, and payments accurately.
• Resolve customer concerns and complaints in a professional and timely manner.
• Promote additional maintenance and repair services based on vehicle condition and manufacturer recommendations.
• Foster long-term customer relationships to encourage repeat business and referrals.

Required Qualifications

• High school diploma or equivalent.
• Previous customer service experience, preferably in an automotive environment.
• Basic understanding of automotive systems and terminology.
• Strong communication and interpersonal skills.
• Proficiency with computer systems and service management software.
• Ability to multitask and stay organized in a fast-paced environment.

Preferred Qualifications

• Previous experience as a Service Advisor or in a similar automotive service role.
• Automotive technical training or certification.
• Experience with CDK.
• Ability to read and interpret repair orders and technical documents.
• Bilingual communication skills.
• Proven ability to build customer relationships and drive service sales.

What We're Looking For

• Exceptional customer service skills.
• Strong verbal and written communication abilities.
• Professional appearance and positive attitude.
• Excellent organization and time-management skills.
• Ability to work collaboratively with customers, technicians, and management.
• Strong problem-solving skills and attention to detail.
• A commitment to delivering a positive customer experience every day.

What We Offer

• Competitive compensation and performance incentives
• Ongoing training and professional development opportunities
• Career growth within a growing dealership organization
• Supportive and team-oriented work environment
• Employee discounts on vehicles, parts, and service
• Stable, full-time employment with advancement potential

Apply Today

If you're passionate about customer service and want to build a rewarding career in the automotive industry, we encourage you to apply today. Join our team and help create an outstanding service experience for every customer.

Position: Service Advisor
Department: Service
Employment Type: Full-Time
Location: Metairie, LA
Compensation: Competitive pay based on experience and qualifications

Equal Opportunity Employer

We are an Equal Opportunity Employer and consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law. We are committed to fostering an inclusive workplace and providing reasonable accommodations for qualified individuals with disabilities.