Captains

About Company:

Why Joe’s is a Great Place to Work

• A Legendary Institution – Joe's Stone Crab has been a cornerstone of hospitality in Miami Beach for over a century, known for excellence and tradition.

• Pride in Hospitality – Our team shares a commitment to genuine service and creating memorable experiences for guests.

• Strong Team Culture – Many employees build long careers here, creating a supportive environment built on teamwork and respect.

• Opportunity to Grow – We believe in developing our people, giving employees the chance to learn, grow, and build meaningful careers in hospitality.

• A Place That Values Hard Work – Dedication, professionalism, and reliability are recognized and appreciated.

About the Role:

As a Captain at Joe's, you will play a pivotal role in ensuring exceptional guest experiences by leading and coordinating service teams in a dynamic hospitality environment. Your primary objective is to oversee daily operations, manage staff performance, and maintain high standards of service quality and efficiency. You will act as a liaison between management and service staff, facilitating communication and resolving any issues that arise to uphold customer satisfaction. Additionally, you will be responsible for training and mentoring team members, fostering a collaborative and motivated work atmosphere. Ultimately, your leadership will contribute to the establishment’s reputation for excellence and operational success.

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience in a supervisory or leadership role within the hospitality or food service industry.
• Strong knowledge of food and beverage service standards and safety regulations.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Preferred Qualifications:

• Associate’s or Bachelor’s degree in Hospitality Management or related field.
• Certification in food safety or hospitality management.
• Experience with point-of-sale (POS) systems and inventory management software.
• Demonstrated ability to lead diverse teams in a fast-paced environment.
• Bilingual abilities to enhance communication with a diverse clientele.

Responsibilities:

• Supervise and coordinate the activities of service staff to ensure smooth and efficient operations.
• Provide exceptional customer service by addressing guest inquiries, concerns, and special requests promptly and professionally.
• Train, mentor, and evaluate team members to maintain high performance and adherence to company standards.
• Collaborate with management to implement service policies, optimize workflow, and improve overall guest satisfaction.

Skills:

The role requires strong leadership and organizational skills to effectively manage and motivate service teams, ensuring seamless daily operations. Communication skills are essential for interacting with guests and staff, resolving conflicts, and conveying management directives clearly. Problem-solving abilities enable the Captain to address unexpected challenges promptly, maintaining service quality. Knowledge of food safety and service standards is applied daily to uphold compliance and guest satisfaction. Additionally, proficiency with technology such as POS systems supports efficient order processing and inventory tracking, contributing to operational excellence.